Operation Support Specialist - Manhattan, NY​/On-Site

Operation Support Specialist – Manhattan, NY / On-Site

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The Operations Support Specialist will manage compliance lifecycle management of test equipment (EOL, new requirements, service delivery needs) with a goal of 100% compliance. This role will manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement. Additionally, the role will monitor the vendor to assure service delivery and metrics per contract within financial guidelines and drive Supplier Quality Engineers to address vendor issues.

• Calibration management to meet 100% compliance lifecycle management of test equipment (EOL, new requirements, service delivery needs)
• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
• Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.
• Drive the Supplier Quality Engineers to address vendor issues.
• Minimize material spent through monthly analysis, corrections, employee training and awareness, identifying and implementing productivity opportunities.
• Regularly report metrics back to internal customer groups.
• Lead and be responsible for Tool & Test Equipment allocation, purchase and repair processes, budgets and compliance.
• Oversee GENPACT team supporting the test equipment activities. Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization.
• Leadership of Service Delivery Processes, metrics, compliance, and improvement for the calibration program.
• Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives.
• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to:
  Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics.
• Drive constant quality improvement using Lean for tools and processes.
• Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues.

• BS or BA degree and demonstrated process management experience.
• Or an AA degree and 2 years of experience in process management.
• Or 4 years process management experience; prior experience with Calibration standards and test equipment requirements.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

For U.S. based positions only, the pay range for this position is $63,360.00-$95,040.00 annually. The position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE Health Care offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Relocation Assistance Provided:
Yes

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Only those legally authorized to work in the United States may apply. The offer is contingent upon drug screening and background checks as described above. GE Health Care does not currently require U.S. employees to be vaccinated against COVID-19, though some GE Health Care customers may have vaccination mandates.