Bare Metal Support Engineer

Join to apply for the Bare Metal Support Engineer role at Core Weave
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Core Weave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, Core Weave has operated a growing footprint of data centers covering every region of the US and across Europe. Core Weave was ranked as one of the TIME
100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, Core Weave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

Core Weave powers the creation and delivery of the intelligence that drives innovation.

• Provide high-level support for customers utilizing bare-metal GPU fleets on Core Weave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, Super Micro systems, Dell systems, HPC, and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

• You’re curious about Kubernetes, Docker, and containerized infrastructure.
• You have strong problem-solving skills with a proactive and analytical mindset.
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

At Core Weave, we work hard, have fun, and move fast. We’re in an exciting stage of hyper-growth that you will not want to miss. We embrace a bit of chaos and constant learning. Our team cares deeply about how we build our product and how we work together, which is reflected in our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support an entrepreneurial outlook and independent thinking. The growth opportunities within…