Service Desk Technician

Job Title: SERVICE DESK TECHNICIAN (Only W2 Consultants)

Location: Long Island city, NY

Duration: Long Term

• Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
• Perform PC and printer troubleshooting to determine true nature of problem.
• Successfully interpret and capture information for classifying requests.
• Properly route requests requiring additional approval.
• Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
• Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
• Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
• Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
• Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).

• Bachelor’s degree in Computer Science or equivalent work experience
• Experience with Service Desk ITSM software
• Ability to give extensive phone and able to handle high volume of calls
• Well organized and detail oriented to handle complex tasks and assignments
• Excellent MS 365 skills – Outlook, Teams, One Drive, Word, Excel and PowerPoint.
• Excellent Windows Operating System skills
• Good basic printer skills
• Strong Windows Operating System troubleshooting knowledge