Helpdesk Support

HR Recruiting Service is a national staffing company specializing in permanent full-time placements and contract hires.

A unique opportunity for an outstanding candidate to contribute to a mission-based organization whose purpose is to help people around the world do the right thing. Engaging potential candidates is not a transactional requirement but entails painting a long-term vision of values-based decision making which, in turn, defines sustainable cultures.

This position is responsible for day-to-day Global helpdesk operations, server support, projects, and support for all corporate IT systems. The position will also provide support to the CEO directly.

This position will provide telephone/hands-on technical software and hardware support for our company desktop, laptop, and server computer systems. The position will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software for all windows systems at all locations.

The candidate will also be responsible for managing and completing the assigned Global IT projects.

• 12+ years of experience in a highly demanding Global helpdesk support position
• 5+ years of experience supporting CEO and highly time-sensitive operations
• 5-8 years of hands-on experience with Windows servers, on Exchange 2010, DAG, CAS Array, spam/virus filtering, tracking email system logs, Active Sync, backup/restore, and mail flow
• Solid hands-on experience of Group policy, Window Automation, WSUS, Windows 7, Apple Mac, Office, Outlook, and corporate business applications
• Solid hands-on experience managing complex and time-sensitive Video, Audio, and Web Conferencing tools from Tandberg, Polycom, Cisco MCU, Blue Jeans - MCU, Creston devices, Global Crossing, and Web Ex
• Hands-on experience on HP servers, networking, wireless, Avaya phone system, Security access control, hardware, and software troubleshooting
• Hands-on experience building and troubleshooting Laptops, desktops, Mac, mobiles, and tablets
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled backup jobs using Symantec backup
• Maintain and document operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory, and disk partitions as required
• Ability to work on Symantec Endpoint Protection, Mimecast, Postini, Mail Marshal, SME
• Keenly focused on the highest levels of service and customer satisfaction
• Excellent fundamental problem-solving and analytical skills
• Candidate will be required to maintain a high level of confidentiality
• Excellent oral and written communication skills
• Bachelor's Degree
• Mac experience preferred
• MCSE certification preferred

This person needs to be a highly self-motivated individual who can manage their own time working. In addition to being a self-starter, this person needs to work well in a team, knowing when to provide help and when to ask for help. Maintain a professional and courteous attitude at all times towards colleagues, internal and external customers, live up to LRN's core values, and be an exemplar of LRN's Leadership Framework.

Maintain effective working relationships to ensure institution-wide teamwork.

All your information will be kept confidential according to EEO guidelines.