Innovation & Implementation Manager

Base salary: $90,000.00–$ per year. Actual compensation will be based on skills and experience and discussed with the recruiter.

NYCCFB is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation.

We simplify how New Yorkers vote, support candidates for city office, and run for office, through initiatives such as NYC Votes, the Voter Guide, the public matching‑funds program, and transparency of campaign finance. We believe that empowered participation produces better representation, accountability, and trust in government.

The Innovation & Implementation Manager reports to the Director of Strategic Planning Operations in the Strategy, Products, & Innovation division. The Strategic Planning Operations (SPO) team develops agency‑wide strategy, translates priorities into measurable objectives, tracks progress, and drives implementation through cross‑agency coordination and innovative project delivery.

In this role, you will drive organizational improvement by identifying opportunities for innovation, developing implementation frameworks, and overseeing projects that streamline operations, enhance efficiency, and support the Agency’s Strategic Plan. You will act as a bridge between high‑level strategy and on‑the‑ground execution, ensuring initiatives are delivered on time, within scope, and with measurable impact.

The Manager will coordinate cross‑departmental teams, embed best practices in project and change management, and keep accountability and transparency at the forefront of all activities.

We welcome candidates who are eager to learn and grow; we value diverse perspectives and non‑traditional experience.

• Business process analysis and documentation (e.g., SOPs, workflows)
• Innovative problem‑solving methods (design thinking, user‑centered design, service design)
• Process mapping, workflow optimization, and performance measurement
• Strategic planning frameworks and actionable implementation steps
• Emerging trends in digital transformation, automation, and service delivery

• Project management and delivery, leading cross‑functional initiatives from design through implementation
• Facilitation and consensus‑building with diverse teams
• Analytical and problem‑solving skills to assess operational challenges and design solutions
• Proficiency with project management tools and process documentation software
• Excellent written and verbal communication; ability to translate technical details into clear guidance

• Lead end‑to‑end project implementation, aligning outcomes with strategic goals and measuring success against metrics
• Adapt to shifting priorities, external changes, and internal needs
• Inspire and motivate staff, fostering a culture of innovation and accountability
• Balance attention to detail with focus on agency‑wide impact

• Successful leadership of cross‑departmental or cross‑functional projects in a complex organization
• Experience supervising teams in process improvement or service design, ensuring adoption of new workflows and documentation standards
• Ability to brief senior leadership and external stakeholders with tailored messaging
• Flexibility and adaptability to adopt new approaches and emerging tools
• Collaborative, inclusive work style emphasizing partnership, learning, and shared success

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment free from discrimination and harassment based on any legally protected status or characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.