Marketplace Catalog Operations Specialist, Zappos FBA
Listed on 2026-01-01
-
IT/Tech
Ecommerce, IT Support
Marketplace Catalog Operations Specialist, Zappos FBA
Zappos is seeking a highly structured, process‑oriented, customer‑focused team player to support continuous catalog maintenance and improve our catalog listing health on Amazon FBA. The Catalog Specialist will research, correct, and maintain product catalog data, ensuring accuracy and compliance with SLAs. This role requires strong relationships with buying, vendors, catalog, taxonomy, and fulfillment teams.
Key responsibilities- Maintaining and ensuring data integrity by researching and correcting listing errors and suppress ions
- Monitoring KPIs and SLAs to communicate and drive resolution to prevent products from being not sellable, and creating SOPs to document resolutions
- Creation of standard reporting to support business and team needs
- Support root cause analysis and corrections
- Create, update and follow SOPs supporting operations
- Support site merchandising efforts including brand store updates and enhanced product listings
- Take initiative to participate in and complete various FBA team tasks and projects
- Collaborate with all support teams and stakeholders to maintain and correct errors
- Audit and maintain reports for accuracy, timeliness, and completeness
- Ensure excellent customer service by maintaining and reporting on Service Desks and queues as assigned
The FBA catalog operations team maximizes product buyability by working with buyers, vendors, and internal FBA teams to identify, triage, investigate, and correct listing errors. The role supports internal business reports and assists with brand store updates, placements, and A+ content.
Basic Qualifications- Experience with Microsoft Office products and applications
- Experience with Excel
- Minimum of 2 years of e‑commerce catalog or equivalent experience
- Minimum of 1 year of Amazon Catalog, Wiki, or fulfillment system tools experience
- Knowledge of product go‑live processes
- Bachelor’s degree
- Prior experience working with Amazon
- Ability to multitask across broad topics while retaining attention to detail
- Ability to work on moderately difficult assignments with limited or general instruction
- Excellent communication skills, written and verbal
- Strong attention to detail
- Advanced computer skills
- Ability to learn quickly
- Highly organized with excellent prioritizing skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.
Job : A3127777
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).