IT Operations Lead

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

Altana has built the only live map of the global supply chain – the Altana Atlas – using AI and machine learning models to fuse massive sets of public and private data to map the supply chain all the way "to the soil." Through the Atlas, companies and governments can understand the distant origins of products well beyond their own direct suppliers;

discover trading relationships deep in their networks; measure labor and environmental impacts; identify related risks and opportunities; ensure effective compliance and enforcement with trade requirements; and collaborate to manage all of it. We have built a fundamental understanding of how the world's economy works through AI, and the implications for global resiliency, sustainability and opportunity are enormous.

This is a lofty mission, and our success depends on building a diverse, global team and creating an environment in which they can thrive. We operate in accordance with our values: we focus on value creation, not capture; we foster diversity and embrace difference; we embrace reality; we get things done; we amaze our clients. When you join Altana, you'll be joining a vibrant, collaborative, team working together to solve complex problems with the potential for global societal impact.

We are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability. You'll be the go‑to technical expert ensuring our executives—who frequently appear in media and on television—have flawless technology experiences when it matters most.

In this role, you'll wear multiple hats: strategic IT leader, hands‑on technical problem solver, vendor relationship manager, and trusted advisor to the C‑suite. You'll leverage AI and automation to build a next‑level IT function that matches our company's innovation‑first culture, while ensuring every team member has the technology support they need to do their best work.

• Lead the MSP transition: Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense
• Deliver executive excellence: Provide proactive, white‑glove technical support to senior leadership, ensuring zero technical issues during high‑stakes media appearances, investor meetings, and public engagements
• Build the IT team: Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards
• Optimize vendor relationships: Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments
• Own the IT budget: Develop, manage, and optimize the IT budget, making data‑driven decisions about technology investments and demonstrating clear ROI
• Solve complex problems: Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure
• Innovate with AI: Implement AI‑powered tools and automation to transform IT operations—from intelligent ticketing and self‑service portals to predictive support and automated provisioning
• Establish IT standards: Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements
• Partner cross‑functionally: Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization

Essential

Experience:

• 8+ years of progressive IT experience
• 3 years in a leadership or senior technical role
• Proven track record…