Implementation Manager

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

This position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

• Build and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements.
• Partner with Sales (as needed) to manage engagement during pre‑sales and launch activities, such as proof‑of‑concept and business case development.
• Manage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants.
• Ensure successful handoff of financial institutions and merchants to implementation team, as needed support project kick‑off sessions and technical support during implementation.
• Drive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

• Education and/or experience typically obtained through completion of a bachelor's degree in business, product management, finance, government, engineering or other related field.
• Prior experience in sales or technical customer relationship management.
• Six or more years of related work experience in US banking industry, payments or networks.
• Three or more years of technical pre‑sales or consultative experience.
• Ability to travel up to 10%.
• Background and drug screen.

• Familiarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues.
• Proven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective‑C, Swift, Ruby, and Python.

Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.

Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in New York, NY is USD…