Deskside Technician II

Job Details

Deskside Technician II – New York, NY

Position Type:
Full Time

Duration:
Full time

Remaining Positions: 1

Pay Range: $35.00 - $40.00

Job #: 62123

We are the Stefanini Group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We operate in over 40 countries, creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our AI‑first mindset drives the use of cutting‑edge technology to achieve results for our clients.

• Executive Support: Provide immediate and proactive "white glove service" to C‑level executives and their assistants, anticipating needs and ensuring seamless IT operations.
• Technical Support: Offer Level 2 and 3 technical support for a diverse user base across multiple locations, including remote and on‑site assistance.
• Device Management: Oversee device management for Mac, PC laptops, iPhones, iPads, and monitors using Workspace One.
• IT Ticketing & Workflow: Manage IT ticketing systems (Service Now) from resolution to process improvement, ensuring efficient tracking and automation.
• Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.
• Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.
• Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.
• Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems.
• Mobile Device Management: Support company cell phone troubleshooting, including upgrades and line transfers.
• Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar).
• May need to be available to provide support at other client locations as needed.
• Other duties as assigned.

• Operating Systems: Mac, Windows (Hybrid OS environments)
• Directory Services: Active Directory, Azure, Office 365
• SaaS Applications: Slack, Zoom, Dropbox, Box, Teams, Adobe Creative Cloud, Share Point
• SSO/MFA: Okta
• MDM: Workspace One
• Ticketing Systems: Service Now
• Monitoring: Sentinel One, Zscaler
• Networking: Data and Wi‑Fi networks
• Hardware: Desktops, Laptops, Printers, iPhones, iPads

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in‑depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• High School Diploma (required).
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid‑response user support.
• Proven ability to balance, prioritize and organize multiple tasks.

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Work with brilliant minds, often within a global capacity.
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training options.

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.

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