AI Client Services Partner – Healthcare & Life Sciences

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Location:

NYC/NJ.

The Artificial Intelligence Client Services (AICS) group at Fractal works with Fortune 500 companies to help them discover how to leverage their data using advanced and sophisticated algorithms to generate business value. The AICS group is looking for a Client Partner who will lead Fractal’s Healthcare & Life Sciences (HLS) portfolio from New York, serving as a strategic client advisor while driving revenue growth and owning technical pre‑sales consulting to shape and win transformational AI programs.

This senior leadership role requires strong executive presence and technical depth, combined with HLS domain fluency.

• Revenue growth and account leadership:
  Drive demand generation and growth across assigned HLS accounts (~$40 MN); build comprehensive account plans; manage utilization and margins; handle client escalations; and cultivate long‑term strategic partnerships that expand our footprint.
• Strategic client advisory:
  Meet client executives (CXO level) to understand AI strategy gaps and advise how Fractal’s IP, talent, and experience can bridge these gaps, translating priorities into actionable opportunities and joint business plans.
• Technical pre‑sales consulting:
  Join sales calls as the data science expert; lead or co‑lead RFI/RFP responses; draft solution architectures; assess staffing and skill mix; establish delivery plans; and tailor P&L‑aligned pitches with Account and Engagement leaders.
• Represent Fractal’s full portfolio:
  Articulate the breadth of Fractal capabilities across AI, Engineering & Design, Behavioral Sciences, and analytics—bringing the best of Fractal to HLS client needs.
• Program delivery oversight:
  Partner with cross‑functional teams (Consulting, Engineering, Design, AI/MLOps/LLMOps) to ensure superior delivery outcomes on AI/GenAI programs and bill time on engagements as needed.
• HLS domain value creation:
  Shape solutions and use‑cases across healthcare – Payors, providers, life‑sciences and distributors across functions of clinical, marketing, sales, supply chain, IT; consult AI leadership in top HLS companies; and help product ionize ML solutions with modern cloud and ML engineering practices.
• Proposal development and client presentations:
  Lead proposal creation and executive storytelling that connects client challenges to business outcomes and winning solution architectures.
• Thought leadership and market presence:
  Organize client‑facing and internal events to disseminate latest project and research insights; contribute in advisory boards and industry forums; and help marketing with research reports and executive narratives.

• Experience:
  
  15+ years delivering AI‑led programs with proven business value outcomes, client transformational journeys, and consulting Fortune 500 Executive Leadership, and cross‑functional, distributed team management.
• Technical depth:
  Deep proficiency in ML, DL, Generative & Agentic AI. Strongly informed opinions on HLS & AI industry trends and strategic opportunities. The ability to architect AI and GenAI solutions across diverse problem spaces quickly in brainstorming sessions with clients & internal SMEs.
• HLS domain fluency:
  Knowledge across clinical, commercial, marketing & legal, etc. prior client‑facing consulting experience and production deployment of AI solutions in HLS are strong pluses.
• Commercial and communication excellence:
  Strong commercial acumen; customizing commercials to clients’ needs; executive storytelling; ability to map client challenges to Fractal capabilities and measurable outcomes; comfort with ambiguity and cross‑functional collaboration.
• Pre‑sales leadership:
  Demonstrated capability to lead RFI/RFP responses, solution architecture, proposal development, and P&L‑aligned plans.

Base salary range: $200,000 - $300,000. Eligible for discretionary bonus.

Full‑time employees are eligible to participate in health, dental, vision, life insurance, and disability plans. You will also have access to a 401(k) plan after 30 days of employment, 11 paid holidays, 12 weeks of…