ServiceNow IRM Implementation Manager

Service Now IRM Implementation Manager at Crowe

Crowe is seeking a passionate leader to guide our clients through their Integrated Risk Management (IRM) Service Now implementations. The role requires strong leadership, decision‑making, and management skills to oversee Service Now IRM/GRC implementations and deliver excellence to our clients.

• Support pre‑sales activities such as demonstrations, project scoping, lead proof of concepts, and preparation of SOWs.
• Advise clients on leveraging Service Now to support their IRM program.
• Lead project implementation and oversee architectural design, working closely with the Engagement Lead, Solution Architect, and development team to ensure on‑track delivery.
• Facilitate project intro, kick‑off meetings, and weekly client status meetings, creating and managing the project timeline.
• Provide guidance to developers on Service Now configuration.
• Perform final quality assurance reviews of all deliverables.
• Design and deliver end‑user training.
• Expand client vision and opportunities to drive additional business value through Service Now.

• Certified System Administrator (CSA)
• Certified Implementation Specialist – Risk and Compliance

• 5+ years’ experience in a professional environment.
• 3+ years delivering Service Now implementations and integrations with an emphasis on IRM.
• Service Now implementation lead or system administrator experience.
• Knowledge and experience running an IRM/GRC program on Service Now.
• Experience managing and delivering multiple projects simultaneously.
• Experience providing business, operations, or technical consulting to senior leaders.
• Ability to work independently and in a team environment with professionals at all levels.
• Strong organizational, interpersonal, and presentation skills.
• Excellent written and oral communication skills.
• Exceptional problem‑solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.
• Willingness to travel a minimum of 30%.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship, acting ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.

The wage range for this role is $ – $ per year, based on skill set, experience, and business needs.

Our benefits and growth opportunities are designed to support your career and well‑being. Learn more about our comprehensive rewards package and development support.

Crowe is one of the largest public accounting, consulting, and technology firms in the United States, serving clients worldwide as part of Crowe Global.

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Accounting, Financial Services, and IT Services & Consulting