IT Support Engineer

Who We Are:

Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology.

We also invest in and operate cutting‑edge data center infrastructure to power AI and high‑performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.

Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individualswhothrive in a culture of builders and overachieversandembrace high performance, transparent feedback, and a mission‑first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision‑Making.
• Build Dream Teams.

You’re an early‑career IT professional who loves solving problems and helping people. You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work. You’re comfortable getting hands‑on with systems, scripting small automations, and improving day‑to‑day workflows. You see IT as a foundation for learning modern infrastructure and automation, and you’re eager to grow in a technical, fast‑paced environment surrounded by smart, collaborative peers.

• Provide high‑quality deskside and remote support to Galaxy employees for hardware, software, and network issues.
• Deliver white‑glove support to executive users while proactively improving their technical experience.
• Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS).
• Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration.
• Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast‑paced environment.
• Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency.
• Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation).
• Participate in an on‑call rotation and assist with off‑hours projects as needed.

• 3+ years of experience in a technical support or helpdesk role, including deskside or trade floor experience.
• A degree in Computer Science, Engineering, or a related field.
• Strong understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with SaaS administration and mobile device management (MDM) tools such as Jamf or Intune.
• Hands‑on experience supporting Microsoft 365 environments, including Outlook, One Drive, and related productivity tools.
• Excellent customer service skills – patient, proactive, and positive under pressure – with a strong sense of ownership and follow‑through.
• A strong communicator with a service‑oriented mindset, comfortable supporting a range of users including executives and traders.
• A natural curiosity for how systems work—and how they break.
• Detail‑oriented, self‑starter who thrives in a fast‑paced environment.

• Experience with scripting languages:
  Python, Bash, Power Shell, etc.
• Exposure to Git, APIs, RESTful services, or automation frameworks.
• Familiarity with SaaS…