Desktop Support Technician

Desktop Support Technician

Duration: 6 months
Location: New York, NY

• Serve as front‑line, Level 1 IT support for the hospital networks and corporate office.
• Monitor and respond to Service Desk calls, emails, and ticket queues using Service Now, ensuring SLA compliance.
• Troubleshoot and resolve hardware, software, OS (Windows/Mac), MS Office, email, VPN, and network issues.
• Install, configure, and deploy desktops, laptops, printers, mobile devices (iPhone, iPad, Samsung) and related software.
• Perform account management tasks, including password resets, access permissions, and Active Directory support.
• Track, document, and update incident and service request tickets, ensuring accurate resolution records.
• Escalate complex issues to Level 2/3 support following defined escalation procedures.
• Maintain IT inventory and assets, including deployed equipment, mobile devices, and software licenses.
• Manage mobile device lifecycle, including provisioning, audits, billing validation, and recycling.
• Participate in IT process improvement initiatives, workflow optimization, and Service Desk projects.
• Support CI/CD deployment tools, endpoint management, and network monitoring as required.
• Provide technical guidance and support to end users, ensuring a high level of customer service.
• Remain current on enterprise technologies, Service Desk tools, and IT best practices.
• Collaborate with cross‑functional teams on hardware/software upgrades, system implementations, and technical initiatives.

• Excellent customer service experience
• Experience installing and configuring Windows 7 & 10 desktops in an enterprise environment
• Excellent verbal and written communication skills
• Experience in desktop support and wireless network technologies
• Ability to work on multiple projects simultaneously
• ITIL certification (a plus)
• Capable of lifting and installing equipment up to 50 lbs.

• General office equipment (computer, scanner, printer, phones)
• Extensive experience supporting Microsoft operating systems and Office suite
• Experience supporting and setting up Droid, iOS, and other PDA devices
• Experience supporting internal clients remotely via tools such as Web Ex and RDP
• Experience imaging and deploying new and replacement laptop and desktop equipment

• Baccalaureate degree in a relevant field from an accredited college or university, plus one year of related experience in a business, government, hospital, educational institution or non‑profit organization.
• Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting or a related field is a plus.
• Familiarity with EDP applications and data processing programs.
• A satisfactory combination of education, training, and experience is acceptable.

Seniority Level: Mid–Senior
Employment Type: Contract
Job Function: Information Technology
Industries: IT Services and IT Consulting