IT Services & Platform Administrator

Location: New York

Software Guidance & Assistance, Inc. (SGA) is seeking an IT Service Administrator / Endpoint Support Specialist for a RIGHT-TO-HIRE assignment with one of our premier Financial clients in midtown Manhattan, NYC .
Onsite role (5 days/week).

The firm is seeking a polished, customer-focused IT professional to join its small IT team and provide day-to-day end-user support, device administration, Intune/MDM management, Apple Business Manager support, Microsoft 365 user administration, and hands‑on operational IT assistance. This position will initially backfill a key IT Service Administrator going out on maternity leave and will work closely with both the Head of IT and existing team members.

A successful candidate will be hands‑on, detail‑oriented, and comfortable supporting senior staff in a high‑touch, white‑glove environment.

Responsibilities

IT Services & Support (Tier 1 / Light Tier
2)

• Provide white‑glove, in‑person support for hardware, software, Windows endpoints, and corporate applications.
• Serve as the primary Tier‑1 resource for 80 on‑site users, including executives.
• Troubleshoot desktops, laptops, printers, peripherals, connectivity issues, Teams/Zoom problems, and basic networking.
• Perform smart‑hands work: install monitors, docking stations, cables, and verify network ports.
• Coordinate with internal staff and external vendors as needed.

User Administration & Microsoft 365

• Manage user provisioning, deactivation, and account configuration across:
  Active Directory, Azure AD / Microsoft 365.
• Assign/modify M365 license packages and security groups.
• Perform password resets, troubleshoot access issues, and support Office 365/Teams at Level 1/2.
• Assist with Exchange Online tasks including group permissions, mailbox setup, and calendar configuration.

Endpoint Management (Intune & ABM/MDM)

• Enroll, configure, and manage devices using Microsoft Intune.
• Support compliance profiles, configuration policies, and endpoint lifecycle tasks.
• Manage Apple device onboarding through Apple Business Manager (ABM).
• Oversee iPhone/iPad provisioning and MDM enrollment for corporate users.

Mobile Device Management (Verizon / AT&T)

• Activate, swap, and troubleshoot corporate mobile devices.
• Coordinate directly with Verizon (and occasionally AT&T) to resolve account issues, port numbers, and elevate service interruptions.
• Support SIM transfers, device replacements, and insurance claims where applicable.

Onboarding & Offboarding

• Execute user onboarding/offboarding workflows, including AD/Azure provisioning, mailbox creation, M365 configuration, and device setup.
• Prepare laptops, accessories, and mobile devices for new hires.
• Walk new employees through IT orientation and assist with first‑day system access.
• Support remote onboarding when necessary via MDM and Intune provisioning.

Platform / SaaS Administration

• Assist in administering core enterprise tools such as:
  Microsoft 365, Teams / Exchange Online, Apple Business Manager, Mobile carrier portals (Verizon).
• Maintain license counts and user assignment accuracy.
• Perform basic configuration and troubleshooting for supported SaaS apps.

Device Lifecycle & Inventory Management

• Maintain inventory of laptops, phones, accessories, and peripherals.
• Order devices and accessories as needed; assist with expense submission workflows.
• Configure and manage loaner laptops.
• Coordinate device repairs through OEM vendors when required.

Event Support & Office Coordination

• Support internal meetings by providing or preparing IT equipment.
• Assist with A/V or Zoom/Teams Room troubleshooting.
• Coordinate with external A/V providers for special events as needed.

Required Skills
1. Microsoft 365 & Platform Administration

• 3-5 years supporting corporate environments (Tier 1 / Tier
  2).
• Proficiency with Microsoft 365 user management, Exchange Online, Teams, and license administration.
• Ability to troubleshoot user access, group membership, mail/calendar permissions, and Office app issues.

2. Intune MDM & Endpoint Configuration

• Hands‑on experience with Intune enrollment, configuration profiles, compliance policies, and device lifecycle tasks.
• Ability to onboard/offboard Windows and mobile devices through Intune.

3. Apple Business Manager &…