Senior IT Systems Analyst

Job Title: Senior IT Systems Analyst

Location: New York, NY (Onsite - New York, NY 10041)

Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Estimated Project

Hours:

3 - 4 years

Engagement Type: Long-term Contract

The IT Project Management Office (PMO) develops and supports multiple large-scale workflow and asset management software applications designed to improve operational efficiency across a variety of city infrastructure and public-facing services. These applications support functions such as permitting, inspections, roadway repair, bridge maintenance, pavement markings, signage management, and other critical operational workflows.

• Public-facing permitting and licensing applications with internal review and approval workflows
• Systems to track roadway repair, resurfacing, and bike lane installation
• Applications for managing pavement markings installation and renewal
• Workflow and asset management systems for street sign installation, replacement, and inventory tracking
• Systems supporting preventive and unplanned infrastructure and bridge maintenance

The Senior IT Systems Analyst will support the PMO by assisting in the implementation of projects similar to those described above.

• Identifying functional and non-functional requirements using industry-standard techniques such as data flow modeling, workflow analysis, and functional decomposition
• Preparing, reviewing, and maintaining requirements documentation, specifications, business processes, and solution recommendations using standard templates
• Collaborating closely with business analysts, QA specialists, operational staff, developers, and subject matter experts to define, test, and implement requirements
• Eliciting requirements through interviews, workshops, surveys, and review of existing documentation and systems
• Identifying and documenting system gaps and deficiencies
• Evaluating emerging technology trends and aligning them with current and future business needs
• Facilitating meetings between technical and business teams to ensure clarity and alignment
• Creating and maintaining analysis artifacts including:
  • Requirements traceability matrices
  • User permission matrices
  • Process maps
  • Business requirements and rules
  • User stories, workflows, and use cases
  • Acceptance test cases
• Analyzing and reconciling information from multiple sources and distinguishing stated requests from true underlying business needs
• Acting as a liaison between business units, technology teams, and support teams
• Managing stakeholder expectations and maintaining strong client relationships
• Supporting rollout strategies and change management efforts
• Assisting with acceptance testing, test planning, and issue resolution
• Developing meeting objectives, agendas, and professional written correspondence
• Working independently while following established project standards and methodologies
• Supporting Agile, Waterfall, and hybrid SDLC environments

• Minimum 8 years of experience in:
  • Application software development
  • Data analysis and data access
  • Databases and data structures
  • Programming, testing, and implementation
  • Technical and user documentation
  • Software conversions
• Experience working across diverse environments including mainframe, mid-range systems, personal computers, laptops, and client/server architectures
• Ability to assist with or lead the design of program specifications and implementation of software solutions

• Bachelor’s degree in a technology-related field (or equivalent experience)
• 8+ years of experience specifying, analyzing, and documenting requirements for mission-critical web and client/server applications
• Experience with Geographic Information Systems (GIS) and ArcGIS
• Ability to write and execute SQL queries; experience querying geospatial datasets is a plus
• Strong data analysis skills with large datasets
• Advanced Microsoft Visio skills
• Basic UX knowledge and ability to create low-fidelity prototypes using tools such as Figma, Just In Mind , Visio, or similar
• Familiarity with Azure Dev Ops or similar lifecycle management tools
• Strong verbal, written, and presentation skills
• Ability to collaborate with executives, managers, and diverse technical and business stakeholders
• CBAP and/or SAFe certification(s) preferred
• Strong analytical, problem-solving, and decision-making skills
• Proven facilitation skills and ability to drive consensus
• Experience working in Agile, Waterfall, and RUP environments
• Ability to manage multiple initiatives and accurately estimate effort
• Advanced proficiency with Microsoft Office applications