Senior Manager, IS Operations; MS Platforms

Senior Manager, IS Operations (MS Platforms)

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Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high‑stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York or Washington D.C., the Senior Manager, IS Operations will be responsible for overseeing the design, implementation, monitoring, and optimization of the company’s Microsoft infrastructure ecosystem, which includes on‑premises and cloud‑based solutions. This position ensures the continuous, secure, and efficient operation of Microsoft platforms, supporting business objectives and enabling technological growth.

This role reports to the Chief Information Officer and will lead a team of Microsoft platform engineers and technicians, collaborate with cross‑functional departments, and drive innovation in Microsoft technologies and management practices.

• Develop and execute strategies for maintaining and improving the organization’s Microsoft platform infrastructure to align with business goals, best practices, and compliance requirements.
• Oversee the integration of on-premises and cloud-based Microsoft solutions to ensure seamless operations.
• Represent the organization in industry forums and professional networks focused on Microsoft platforms and cloud technologies.

• Lead, mentor, and grow a team of Microsoft platform professionals.
• Set clear objectives, conduct performance reviews, and create development opportunities to build technical and leadership skills.
• Foster a culture of operational excellence, collaboration, accountability, and continuous improvement within the Microsoft platform team.
• Provide guidance, support, and opportunities for skill development and career growth for Microsoft platform professionals.

• Oversee daily operations of Microsoft platforms, including Microsoft 365, Power
  
  BI and Power Apps, and SharePoint.
• Ensure optimal performance, reliability, scalability, and availability.
• Manage incident response, troubleshooting, and resolution of complex platform issues.

• Direct platform-related projects, including upgrades, migrations, expansions, integrations, and new deployments.
• Ensure projects are delivered on time, within scope, and on budget.
• Develop project plans, manage resources, and monitor progress.

• Implement and maintain robust security strategies for Microsoft platforms, including identity and access management, threat detection, and vulnerability assessment.
• Ensure compliance with relevant regulations, standards, and internal policies, including data privacy and protection.
• Conduct regular audits and assessments as necessary.
• Select, negotiate, and manage relationships with Microsoft and third‑party vendors, service providers, and consultants.
• Evaluate vendor performance, manage contracts, and ensure service levels are met.
• Monitor vendor support and escalation processes.
• Monitor vendor performance and service levels, addressing any issues or escalations as needed.

• Develop and manage budgets for Microsoft platform operations, including forecasting for technology upgrades, licensing, and maintenance.
• Optimize spending without compromising quality or security.

• Develop and implement tools and processes for continuous platform monitoring, including system health, performance, capacity planning, and security.
• Generate and present regular reports on platform performance, incidents, usage metrics, and improvement initiatives to executive leadership and stakeholders.
• Stay abreast of emerging Microsoft technologies, trends, and threats.
• Drive adoption of innovative solutions to enhance platform performance, security, and user experience.
• Lead initiatives to automate processes and improve operational efficiency.
• Conduct regular reviews of platform architecture and…