Technical Program Mgr

About Net App

Net App is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, Net App is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At Net App, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Net App Active

IQ is a digital advisor that uses AIOps to simplify and automate the proactive care and optimization of customer's infrastructure environment to improve its health and availability. Active

IQ provides actionable intelligence for optimal storage health and simplified management.

As a Senior SRE Technical Program Manager for Active IQ, you will lead cross-functional initiatives designed to drive reliability, scalability, and performance across our infrastructure and applications. You will collaborate closely with engineering, product, and SRE teams to launch, optimize, secure and scale both existing and new services. Your role balances operational excellence, project management, deep reliability engineering understanding, and stakeholder communication.

You'll champion best practices, foster a culture of continuous improvement, and ensure the successful execution of complex, multi-team programs.

• Drive the end to end delivery of large scale reliability and infrastructure projects, ensuring programs are on schedule, within scope, and aligned with business priorities.
• Lead cross functional teams to define and implement SRE initiatives, such as incident management, SLAs, SLOs, and error budgets.
• Collaborate with engineering and product teams to design and introduce reliability and security improvements for existing services.
• Champion the adoption of automation, monitoring, and resilience best practices.
• Develop and maintain project plans, dashboards, and progress reports, ensuring transparency for stakeholders.
• Lead postincident reviews and identify improvements in processes and technology.
• Coordinate and facilitate production readiness reviews, capacity planning, and disaster recovery exercises.

• Extensive knowledge in the Cloud Architecture, Containerization (Kubernetes, dockers), distributed systems, microservices architecture, reliability engineering concepts, and automation tools.
• Program / Project Management :
  Strong background in Agile, Scrum, Kanban, and program management methodologies. Experience managing complex, multi-stakeholder technical projects.
• Incident Management :
  Hands-on experience with incident lifecycle, Root Cause Analysis (RCA), and blameless postmortems.
• Monitoring & Observability :
  Familiarity with tools such as Dynatrac, Prometheus, Grafana, Splunk, or similar.
• Communication :
  Excellent written and verbal communication, especially across technical and executive audiences.
• Stakeholder Management :
  Proven ability to influence and collaborate with technical and non-technical stakeholders.
• Problem Solving :
  Data-driven decision making with a bias for action and continuous improvement.
• Mentorship :
  Experience mentoring junior TPMs, SREs, or engineers.
• Gen AI Knowledge is a plus

• Education : B.S. Computer Science or Engineering; M.S. in Computer Science is a plus.
• Experience : 20+ years of experience in SRE, Operations and Project Management
• Certifications (PMP, CSM, SAFe) and / or SRE Certifications
• Experience in large scale migrations, cloud adoption programs, or high availability web services.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and / or in-person expectations, which will be shared during the recruitment process.

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal,…