Executive IT Support Engineer

Position Overview

The Executive IT Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership. The role will be based out of our New York City office. This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role ensures seamless technology experiences for executives during corporate events, meetings, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications.

• Serve as the primary IT support to provide personalized service for CRH’s Group Leadership Team (GLT) at our New York City Office as well as all North American based GLT and CRH Board meetings and events.
• Provide support for visiting personnel at our New York City Office.
• Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity.
• Support executives with calendar integrations, email configurations, and secure file access across devices.
• Ensure data security and privacy compliance, especially during travel and remote sessions.
• Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately.
• Maintain and update documentation for executive systems, preferences, and support history.
• Provide on-site support during high-profile meetings, investor presentations, and events.
• Proactively monitor and optimize device performance and user experience.

• Strong knowledge of Windows, macOS, iOS, Android, and enterprise tools;
  Microsoft 365, Zoom, Teams, and VPNs.
• Experience with AV equipment a plus, including:
  • Executive Board & Conference room setups (projectors, TVs, microphones, speakers, audio control boards, etc.)
  • Video conferencing systems like Zoom and Teams Rooms and Clients
  • Troubleshooting and configuring AV hardware and software for live events
• Experience with mobile device management (MDM) and endpoint security.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to travel around 50% of the time, including international trips.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5–8 years of experience in executive-level IT support, preferably in a fast-paced corporate environment.
• Certifications such as ITIL, CompTIA A+/Network+, MCP, or AVIXA CTS are a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Safely lift 5-30 pounds regularly, up to 50 pounds occasionally.
• Available for on-call work or weekend work as needed.
• Travel overnight as needed.
• Pass background check, alcohol, and drug testing.

• Discreet and trustworthy with access to sensitive executive data.
• Calm under pressure, especially during live events or travel disruptions.
• Technically agile—able to troubleshoot across platforms and environments.
• Highly organized and proactive in anticipating executive needs.
• Normal office working conditions in addition to occasion industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses.

• $115,000 - $140,000 annual salary

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a…