Project Manager; Implementation

Get AI-powered advice on this job and more exclusive features.

As a Project Manager within our PMO, you will own complex implementation projects while driving strategic PMO initiatives that ensure operational excellence across the customer lifecycle. You will manage full-spectrum, end-to-end product implementations, ensuring synchronization of internal efforts to achieve client requirements and milestones. You’ll collaborate with cross-functional teams—including engineering, data, sales, and third-party vendors—to deliver projects on time, within scope, and in accordance with regulatory standards.

You’ll play a key role in defining project scope, goals, deliverables, and timelines, and will drive operational excellence by optimizing processes and proactively identifying opportunities for improvement and scalability.

• Lead planning, execution, and delivery of complex SaaS implementations from kickoff through go-live
• Manage multiple projects simultaneously, ensuring alignment with client requirements, timelines, and regulatory standards
• Develop detailed project plans, schedules, and budgets; manage master working plans for all internal activities related to data, configurations, and risk mitigation
• Ensure projects are delivered on time, within scope, and aligned with client requirements and regulatory standards
• Collaborate with cross-functional teams and third-party vendors to ensure seamless coordination and integration
• Serve as the primary point of contact for key clients during implementation, translating business needs into actionable plans

• Proactively capture implementation milestones and lessons learned to iterate and provide recommendations for ongoing process improvement
• Support the development and refinement of PMO playbooks and operational guardrails to ensure predictable, repeatable implementations
• Assist with client training through use of our LMS and respond to ongoing user requests/issues
• Ensure LMS is kept up to date with new Team Builder features and processes

• Establish expectations and communicate project status and milestones to stakeholders through regular reports and meetings
• Serve as a trusted liaison between technical teams, departmental leaders, and client stakeholders, translating business requirements into actionable plans
• Manage client success and key account implementations, driving satisfaction and measurable ROI

• Support change management strategies, including training, communications, and stakeholder engagement, to ensure successful user adoption and minimize disruption
• Contribute to the creation and deployment of scalable training programs, user guides, and documentation for end-users

• Experience:
  
  Project or program management experience in SaaS environments; healthcare SaaS experience strongly preferred (ambulatory experience is a plus but not required)
• Skills:
  
  Strong background in process optimization; PMO design and scalable implementation models are a plus
• Project Management Frameworks:
  Demonstrated ability to apply structured project management frameworks
• Domain Knowledge:
  Familiarity with healthcare workflows and SaaS implementations
• Leadership:
  Ability to influence cross-functional teams and drive strategic initiatives

We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

• Job Type: Full-time, Exempt, Remote, Travel Required
• Compensation:
  Competitive including paid time off, medical benefits, and the potential for merit and performance bonus, and/or equity options