Creative Studio Solution & Onboarding Customer Success

Responsive Ads™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients. The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering.

The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients.

A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes.

This role will be a constant balancing act between the day‑to‑day of all of the client interactions of onboarding, template specification development, training, and documentation in both written and video form of the "New" Studio 4 self‑serve creative automation product. He/she must be willing to roll up their sleeves and work with the product in a small virtual start‑up environment with the developers and producers of the SaaS product

• MUST - Minimum 3 years in HTML5 ad design, production or product management of a Design Platform.
• Minimum 3 years of technical writing and content development around SaaS self‑serve tools and web applications
• Strong track record of customer support, training, onboarding and hands on account management
• Track record of problem‑solving and delivering results.
• Proven track record of training, education, and building tutorials for a web‑based academy
• Proven track record of building mini‑video tutorials
• Strong user of Adobe products (e.g Photoshop), Figma, Sketch, or Google Web Designer
• Organized and good at presenting in a step‑by‑step manner
• A highly innovative, quick learner of new tools and features
• Great communicator with both written and very presentation skills
• Must be creative and a good communicator with external partners on a day‑to‑day basis
• Very punctual and have several years of managing and dealing with clients
• A start‑up mentality and a flexible approach to unpredictable complex situations
• Passionate to get the best job done with a customer‑first attitude.

• Basic front‑end Responsive Web App product management skills, design, and development
• Design experience with HTML5, CSS, and advanced ad tech systems
• Experience with ad operations and trafficking ads a plus
• Must be flexible to work with different virtual teams.
• The individual must be willing to go the extra mile with a mindset of customers first with very high‑maintenance brand‑perfect clients.

As the Responsive Ads team is small, this individual will be the overall owner of the solutions for clients of the Responsive Ads business.

• You want to play a big part in a small but profitable company that is an industry leader.
• You do your best in a setting where excellent work is what’s valued—not face time (a good work‑life balance is just how we do things!)
• You value authenticity and a work environment that values who you are and what you can do.
• You’re looking for a big challenge that involves lots of variety, collaboration, inventiveness, and on‑your‑toes thinking.
• You want to work alongside a diverse group of people who are passionate, friendly, and helpful.
• We have been a fully remote team from the start 6+ years

• A strong commitment to work‑life balance. We provide a flexible work and vacation time
• Generous paid time off and flexible work‑from‑home policies.
• Offer the ability to take educational courses and support your continuous learning
• Continuous merit‑based pay increases.
• Stipend paid parental family leave policies to support you during major life events.