Japanese Bilingual IT User Support Specialist
Listed on 2026-01-01
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IT/Tech
HelpDesk/Support, Technical Support
Market Consultant @ iiicareer | Master of Information Science
Location: New York, NY
Work Style: Hybrid (Minimum 3 days/week in-office; additional in-office days as needed)
Division: Customer Support Division
Employment Type: Full-time (Exempt)
Salary Range: $72,000 – $76,000 / year
Target Bonus: 6% (based on company, division, and individual performance)
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM
Benefits: Medical, Dental, Vision Insurance, 401(k), PTO, and more
Experience Level: 1–3 years
About the RoleProvide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. Respond to support requests in person, by phone, or via email. Install, configure, modify, and repair computer hardware and software, and provide basic user training on computers and telecommunications systems.
Key Responsibilities- Serve as the first point of contact for IT-related inquiries via phone, email, or in person
- Provide remote and onsite troubleshooting using diagnostic techniques
- Install, configure, modify, and repair computer hardware and software
- Identify issues, determine appropriate solutions, and guide users through problem resolution
- Escalate unresolved issues to the appropriate next-level support teams
- Record incidents, resolutions, and follow-ups in the ticketing system
- Manage password resets and basic account support
- Reimage PCs and replace or repair damaged hardware as needed
- Prepare and maintain technical documentation, FAQs, and user guides
- Train users on proper use of hardware, software, and IT systems
- Share user feedback and suggest improvements to internal procedures
Skills & Qualifications
- Bilingual: Fluent in English and business-level Japanese
- 1–3 years of experience in IT user support, help desk, or desktop support
- Basic knowledge of computer hardware, operating systems, and common business applications
- Strong communication and customer service skills
- Ability to troubleshoot issues methodically and explain solutions clearly to non-technical users
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