Temporary IT Support Specialist

Temporary IT Support Specialist - Aman New York Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

The Temporary IT Support Specialist is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Aman strategies and priorities. The IT Support Specialist will ensure smooth daily operations of IT systems and support cutting‑edge solutions to enhance guest experience. This temporary position has an hourly compensation rate of $30 per hour and is a three‑month assignment starting in mid‑January.

• Establish and maintain user procedures and hardware familiarization for all systems.
• Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards.
• Trouble‑shoot access problems and completion of on‑site documentation.
• Ensure effective support for other systems.
• Provide direct guest support in an ultra‑luxury environment.
• Participate in property‑level, corporate‑initiated technology implementations.
• Good knowledge and support of Desktop OS and applications including patches.
• Assist with network support and security of hotel network and active directory maintenance.
• Perform any additional duties assigned by the Senior Director of IT.

• Bachelor’s degree in fields related to Information Technology.
• Good understanding of the technical knowledge pertaining to hotel systems and operations.
• Understanding and familiarity of hotel quality standards and service standards.
• A team player with good interpersonal and relationship‑building skills.
• Strong problem‑solving, decision‑making, conflict‑resolution and strategic‑thinking skills.
• Good written and verbal communication skills.
• Work in a safe, prudent and organized manner.
• Highest level of integrity and transparency.

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