Director, Business Solutions Design

Director, Business Solutions Design

(Director level – People Leader)

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Together, we’re on a quest to change banking for good.

We’re currently seeking a Product Design Director to lead our Business Solutions Design Team, which is part of the Experience Design organization. The Business Solutions team delivers a suite of software that helps small and medium businesses run their business with confidence. From paying vendors to tracking expenses across teams, we are helping businesses simplify and automate their processes. We are a mission‑driven team, spending our time with business owners and operators, understanding their needs, co‑creating with them and celebrating their success as our success.

As Director of Small Business Solutions, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.

You will envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies (such as agentic AI) to help small and medium sized business customers run their business with confidence. This will include products and experiences such as:

• Managing vendors, making payments on time and getting paid to keep their cash flowing
• Planning and managing expenses across teams with automations across policies, approvals and business travel

Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes.

Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.

Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.

Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.

Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.

Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.

Present work across levels and job functions, modeling a…