Technical Solutions Engineer
Listed on 2026-01-02
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IT/Tech
Technical Support, IT Support
About Us
Permutive is the data collaboration platform that powers the advertising ecosystem.
We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.
Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, Buzz Feed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.
Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.
We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.
At Permutive, You’ll Help Our Customers:
Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.
Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies.
Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.
Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company.
The RolePermutive is looking for a Technical Solutions Engineer (TSE) with strong web development skills, experience solving technically complex client tickets, and a collaborative, efficient mindset to join our team in NYC.
This role focuses on advanced Level 2 technical escalation troubleshooting, root cause analysis, and guiding customers through complex issues while translating technical solutions into language accessible to non‑technical stakeholders.
Our Technical Solutions Engineers work to enable our clients, maximizing the value of Permutive’s platform. This is a unique opportunity for someone excited to join a fast‑paced environment where they can reshape processes with technical solutions, building for the business of tomorrow.
The TeamOur global Technical Services team is made up of problem‑solvers, technical experts, and mentors who ensure our customers achieve success with Permutive. TSEs sit at the intersection of Customer Success, Product, and Engineering—providing escalated technical support, mentoring Level 1 Customer Operations Specialists, and sharing insights to improve both the product and customer experience.
What you’ll be doingServe as a Level 2 escalation point for customer tickets, providing in‑depth troubleshooting, root cause analysis, and resolution guidance.
Translate technical issues and solutions into clear, actionable guidance for non‑technical stakeholders.
Collaborate with Customer Success Managers (CSMs) to understand business impact, prioritize issues, and communicate effectively with customers.
Partner with Engineering to resolve technical escalations and identify opportunities to increase self‑sufficiency.
Mentor and upskill Level 1 Customer Operations Specialists (COSs), providing guidance on ticket resolution, technical challenges, and best practices.
Develop custom solutions on top of the Permutive infrastructure to solve client, business, and team‑efficiency needs.
Contribute to the internal knowledge base and process improvements to enhance operational efficiency and customer experience.
Participate in customer calls to guide resolution and offer technical expertise.
4–6+ years of proven experience in a technical customer support or engineering operations role.
Proficiency in JavaScript, Type Script, and core web development concepts.
Proven commercial experience in a technical customer‑facing role.
Deep understanding of web technologies, APIs, and/or…
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