Director, Technical Program Manager; AX-Enterprise Tech Delivery

Director, Technical Program Manager (AX-Enterprise Tech Delivery) at Capital One summary:

The Director, Technical Program Manager leads and executes large-scale technology programs to support enterprise-wide initiatives, focusing on automation, operational clarity, and scalable platform development. This role involves collaborating with cross-functional teams, driving strategic delivery, and growing the technical program management discipline within the organization. The position requires strong technical expertise, leadership skills, and experience in delivering complex programs in regulated environments.

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

At Capital One, we’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

Our Enterprise Tech Delivery (ETD) team within Associate Experience Technology is seeking a dynamic Director of Technical Program Management (TPM). The ETD team drives program delivery initiatives for critical tech-wide programs. In this exciting role, you will own the planning, development, delivery, and execution of an end-to-end technology roadmap to support tech-wide programs, such as Tech Transformation and the Enterprise Tech Backlog.

You will work closely with internal and external stakeholders to execute key strategic programs focused on developing end-to-end automation roadmaps and delivery plans to support the Tech Enterprise. This new organization within Associate Experience Technology offers an opportunity to collaborate with smart and passionate leaders to influence results and lead important and exciting projects from day one, simplifying enterprise operations by reducing friction and enabling scale through operational clarity, sensible standardization, and leveraging automation.

In addition to leading technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Directors have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

• Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

• Deep focus on execution, follow-through, accountability, and results

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications:

• Bachelor's degree

• At least 7 years of experience managing technical programs

Preferred Qualifications:

• 7+ years of experience designing and building data-intensive solutions using distributed computing

• 3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS

• 3+ years experience building highly scalable mobile products & platforms

• 3+ years of experience with Agile delivery

• 3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact

• Experience in building systems & solutions within a highly regulated environment

• Bachelor's degree in…