Senior Specialist of Systems – Business Processes

Senior Specialist of Systems – Business Processes at Sanctuary For Families summary:

The Senior Specialist of Systems at Sanctuary for Families is responsible for analyzing and improving business processes related to technology use within the organization. They manage technology projects, collaborate with internal teams to integrate solutions, and support training and communication efforts to enhance system adoption and compliance. Additionally, they liaise with external consultants and manage shared content repositories to support the agency's mission of empowering survivors of gender violence.

ABOUT US

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy.

Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

The Senior Specialist of Systems reports to the Director or Deputy Director of Strategic Systems. The Strategic Systems team works to enable Sanctuary’s mission through strategic and effective use and governance of technology. The Senior Specialist of Systems is primarily responsible for working with internal teams to perform business process analysis and identify business needs, specifically as it relates to technology.

They will project manage related enhancements to enterprise applications and/or implementation of new technology systems. They will also liaise with external teams who might be brought in to further the work, including implementation partners and consultants.

RESPONSIBILITIES

Collaboration with Staff

• Conduct business process analysis and reengineering, specifically as it relates to technology usage.
• Work closely with staff to understand mission-critical needs and integrate technology solutions into organizational workflows effectively.
• Implement technology opportunities that enhance agency outcomes and efficiency.
• Support Sanctuary teams in their compliance and performance efforts.

Systems PMO

• Oversee project management and implementation of assigned technology projects, ensuring alignment with programmatic direction and organizational priorities

Training & Communication

• Help define and support training needed for effective systems implementation and usage.
• Provide regular communications/reminders about common errors and correct systems use.
• Support helpdesk inquiries to the IT and data team.

Content Management

• Manage the shared content repository and its shared resources, including future design and deployment.

Other

• Manage consultants and/or interns as assigned.
• Liaise with external implementation partners and business process consultants, as needed.
• Other responsibilities as assigned by the position’s supervisor.

EDUCATION/TRAINING/EXPERIENCE:

• Minimum of three years related experience.
• Bachelor’s degree required.
• Additional related coursework or professional training/certification in BPA/BPR or PMI certification, preferred.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Must love systems!
• 3 years of related experience.
• Strong computer skills, including proficiency in process mapping and project management tools.
• Strong critical/analytical thinking ability.
• Excellent organizational, analytical, and verbal/written communication skills.
• Ability to identify and implement process and policy improvements.
• Strong interpersonal skills.
• Excellent attention to detail.
• Ability to prioritize and manage simultaneous projects, while balancing diverse stakeholders’ needs.
• Demonstrated ability to train others (of various levels of expertise).

Budgeted Salary: $71,761 - $79,269 per year; based on experience pursuant to wage scale in accordance with collective bargaining agreement

Work position is Full-time;
Salaried/ Exempt

Work schedule is currently hybrid; must be able to meet…