Implementation Specialist

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About Chili Piper
Chili Piper is a B2B SaaS startup that helps clients turn inbound leads into qualified meetings instantly, enabling revenue teams to connect to buyers faster. We are a fully remote global team dedicated to solving interesting problems, helping others, and having fun.

Location
:
Remote
Employment Type
:
Full time
Department
:
Customer Support & Success

We’re seeking a high‑impact Implementation Specialist to onboard and activate customers coming directly through our Gong partnership
. These customers will adopt Chili Cal and/or Handoff within their Gong Engage workflows, and this role will also identify opportunities for customers to leverage the broader Chili Piper product suite, including Concierge, Distro, and Chat AI
. This position requires strong product knowledge, technical fluency, and the ability to influence customers toward fast, successful go‑lives while uncovering high‑value use cases across the platform.

This role is part of the Customer Success organization and reports directly to the Head of Customer Success
. Because of the strategic nature of the Gong partnership, this role requires significant cross‑functional collaboration with our Commercial teams
, Partnerships, and Product.

• Lead onboarding for Gong‑sourced customers, managing the full lifecycle from intro to go‑live.
• Serve as a product expert across Chili Cal, Handoff, Concierge, Distro, and Chat AI.
• Guide customers through the integration with Gong Engage, optimizing sequences, workflows, and rep usage.
• Identify cross‑product use cases, recommending Concierge, Distro, Chat AI, or other capabilities that solve customer pain points.
• Manage a high‑volume implementation pipeline, keeping customers engaged and driving fast time‑to‑value.
• Run configuration, training, and build sessions, particularly around Salesforce integrations, routing logic, and workflow setup.
• Influence customer decisions with strong sales acumen—communicating value, handling objections, and steering toward best practices.
• Leverage AI tools to streamline follow‑ups and maintain momentum across many simultaneous implementations.
• Work cross‑functionally with Sales, Partnerships, and Product to ensure a seamless customer experience and drive mutual success with Gong.
• Provide clear documentation of implementation progress, risks, and milestones for internal and partner visibility.

• Hands‑on experience with Gong Engage, including sequences, tasks, and integration workflows.
• Strong knowledge of Chili Piper products—Chili Cal, Handoff, Concierge, Distro, and Chat AI.
• Technical proficiency, especially with Salesforce objects, flows, lead routing, and integrations.
• Strong time‑management skills, able to run many implementations concurrently.
• Excellent communication and sales influence, capable of articulating value and guiding customers through objections.
• Tenacity and follow‑through, consistently pushing customers toward launch and early adoption.
• Proven success onboarding customers in post‑sales roles, with a focus on fast time‑to‑value.

This role is critical to the success of our Gong partnership and the broader Chili Piper ecosystem. You’ll ensure customers get value quickly, expand their usage across our platform, and experience a seamless integration between Gong Engage, Salesforce, and the Chili Piper product suite.

Why you'll love being a part of our team:

• Work with an immensely talented global team
• Work in a business that’s run fairly and transparently
• Competitive pay based on market rate wherever you live
• We lead by example—showing industry peers and leaders how to innovate, improve, and grow—while having fun

• Freedom and flexibility. We’re a 100% distributed team working from around the world, and we've been fully remote since 2016. Our team members can work from wherever they want in the world, as long as they show up on our weekly all‑hands meeting on Zoom.
• Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be…