Customer Enablement Lead

Customer Enablement Lead at Ardoq

Build the programs that power consistent customer delivery at scale.

Great customer outcomes don’t happen by accident. They’re built through clear standards, strong enablement and teams who know exactly what good looks like. As our Enablement Lead you’ll design and scale the programs, certifications and delivery kits that help our Professional Services teams and partners onboard customers confidently and consistently.

• Design and evolve enablement programs and certifications for Services teams and partners across different delivery tiers
• Build clear delivery kits playbooks and templates that support repeatable high‑quality onboarding
• Partner with Services, Partner and Customer Success teams to align enablement to real delivery needs
• Track readiness and certification status and use data to improve effectiveness over time
• Identify opportunities to use automation and AI to scale learning and simplify delivery enablement

• Experience designing enablement or learning programs in a SaaS services or partner environment
• Strong ability to turn expert input into clear, structured learning journeys and practical assets
• Experience building or running certification frameworks and readiness models
• Comfortable using data to assess effectiveness and continuously improve programs
• Tech savvy with curiosity around digital learning tools, automation and AI

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture—turning static diagrams into dynamic, real‑time blueprints that empower smarter, data‑driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools—five years in a row as of 2025.

• Employee Stock Options – share in Ardoq’s success as we grow together
• 25 days annual leave offered globally
• Enhanced parental leave available globally to support you and your family
• Retirement and insurance benefits, including travel, health, disability and life insurance
• Annual learning budget to support your growth and development
• Hybrid working policy: 3 days per week from one of our centrally located offices (London or New York)

Send us your CV – we’d love to hear from you. Our hiring process typically includes 3–4 interview stages:
Intro screen → chat with hiring manager → case interview → meet with the team. We’ll be in touch within 1 week of each step, and whether it’s a yes or no, you’ll get thoughtful feedback.

At Ardoq, every teammate has a voice. Whether you love tackling enterprise‑scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.