Business Transformn Mgr - Service Technology Consultant

Job Description - Business Transformn Mgr 2 - Service now Technology Consultant (053744)

Business Transformn Mgr 2 - Service now Technology Consultant

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

As a Service Management Technology Consultant within Capgemini’s Business Services Global Business Line the following set of responsibilities and duties exists.

• Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client’s experience and delivery center outcomes.
• Promote Capgemini’s Digital Employee Operations (DEO), Digital Contact Center (DCC), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets.
• Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical)
• A strong background in end to end infrastructure technologies and architecture, ideally from more than one company
• Project delivery for application discovery service both agent and agentless. Provide application modeling.
• Service Now expertise gained from production application deployment, proven experience of delivering complex cloud project engagements.
• Excellent verbal and written communications skills; excellent presentation and facilitation skills;
• Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have;
• Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams;
• Have a focus on getting the job done and done properly;

Minimum 3 years of external consulting experience or other relevant experience related to successful delivery of technical contact center tools and solutions.

• Certified Service Now System Administrator with 2+ years Service Now HRSD experience & completion of Service Now HR Fundamentals.
• Completion of Service Now HR Fundamentals (within last 3 years) plus 2+ years Service Now HRSD experience

Desired (Optional):

Bachelor’s Degree required. Ability to independently understand and transition into Capgemini’s methodologies and approaches. Support technical and tools sales cycle with RFP/RFI/RFQ…