Google CES Engineer

Join to apply for the Google CES Engineer role at Con Edison

This range is provided by Con Edison. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr – $/yr

Join our IT team, advance your career, and seize the opportunity as a Digital Employee Experience Google CES Engineer. We foster a culture of knowledge sharing and actively seek innovative thinkers who aim to shape the future. In this role, you will gain valuable experience into our business operations and have the opportunity to be an integral part of something big!

The Google Engineer for Customer Engagement Suite (CES) is a visionary and hands‑on technical leader responsible for designing, implementing, and optimizing enterprise‑scale solutions using Google's Contact Center as a Service (CCaaS) and Contact Center Artificial Intelligence (CCAI) platforms. This individual will define technical standards, ensure architectural integrity, and guide customers through their digital transformation journeys, leveraging the latest advancements in Google Cloud technologies.

• Architect, design, and implement contact center solutions that leverage Google CCaaS and CCAI, ensuring they meet enterprise‑grade performance, security, and scalability requirements.
• Collaborate with stakeholders, engineers, and product teams to gather requirements, analyze business processes, and translate them into solid technical solutions.
• Lead end‑to‑end deployment and integration of Google CCaaS and CCAI, including conversational AI, virtual agents, agent assist, and speech analytics modules.
• Act as the Subject Matter Expert to stakeholders, demonstrating thought leadership in CCaaS/CCAI technology and cloud transformation initiatives.
• Mentor and guide engineering teams, fostering innovation and excellence in solution delivery.
• Design and oversee integrations with legacy systems, CRM platforms, and third‑party applications via APIs and microservices.
• Monitor system performance, recommend enhancements, and adopt emerging Google Cloud technologies to drive continuous improvement.
• Ensure solutions align with enterprise governance, compliance, risk management and cyber security frameworks.
• Provide high‑level support for critical incidents, troubleshoot architectural issues, and lead root cause analysis efforts.
• Must be flexible and able to work off‑hours as required to support deployments, resolve issues and respond to corporate emergencies.

Required Education/Experience

• Master’s Degree in Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience.
• Bachelor’s Degree in Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience.
• Associate’s Degree in Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience.
• High School Diploma/GED and a minimum of 10 years of IT experience.

Relevant Work Experience

• Solid understanding of core GCP concepts, including project setup, billing, and IAM, with hands‑on experience in roles, service accounts, and least‑privilege design.
• Familiarity with Infrastructure as Code (IaC) using tools such as Terraform or Deployment Manager to enable scalable and automated deployments.
• Experience with monitoring and logging, including configuring dashboards, alerts, and incident response processes to ensure system reliability.
• Proven expertise in implementing Google CCaaS and CCAI platforms, with hands‑on experience in configuring, deploying and optimizing these technologies.
• Familiarity with the Google Cloud platform ecosystem, including Compute Engine, Cloud Functions, Pub/Sub, Cloud Storage, and application of cyber‑security best practices.
• Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and omnichannel capabilities.
• Experience integrating cloud‑based contact center platforms with CRM, ticketing systems, and custom enterprise applications.
• Experience designing RESTful APIs and integrating with third‑party services using modern architectures (microservices, event‑driven design, etc.).
• Practical knowledge…