Junior Systems Administrator , NY

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI‑driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain‑native platform, making Figure the largest non‑bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC‑registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

The Junior Systems Administrator plays a key role in maintaining the organization’s IT systems while delivering exceptional end‑user support. This position is ideal for someone who enjoys helping others, thrives in problem‑solving situations, and communicates effectively with both technical and non‑technical users. The role combines hands‑on technical work with a strong customer‑service focus to ensure smooth daily operations across the organization.

Based in New York, NY, this role is hybrid, requiring 3 days in the office. Applicants must be able to work in New York, NY.

• Assist in configuring, maintaining, and monitoring cloud‑based systems and network equipment to ensure reliability and performance.
• Perform system updates, patches, and preventive maintenance.
• Support backup processes, disaster recovery testing, and asset inventory tracking.
• Help maintain security and compliance by following established policies and best practices.
• Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base.
• Identify recurring issues and recommend improvements to enhance user experience and system stability.
• Contribute to IT process optimization and standardization efforts.
• Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance.
• Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices.
• Set up and configure user accounts, workstations, and software in accordance with company standards.
• Communicate clearly and empathetically with users, translating technical solutions into easy‑to‑understand terms.
• Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management.
• Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet).

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3–4 years of hands‑on experience providing helpdesk support.
• 1–3 years of experience with systems and network administration duties.
• Experience supporting both Windows and macOS systems.
• Familiarity with ticketing systems, remote support tools, and hardware diagnostics.
• Strong interpersonal and communication skills with a customer‑first mindset.
• Ability to explain technical issues clearly to non‑technical users.
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Familiarity with Active Directory, Office 365, and cloud platforms such as AWS and Google Workspace.
• Familiarity with configuring and troubleshooting network infrastructure equipment (routers, switches, wireless access points).
• Organized, detail‑oriented, and capable of managing multiple priorities.
• Compensation Range: $26.44–$33.65/hr.
• Equity stock options package.
• Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans.
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Employer‑funded life and disability insurance coverage.
• 11 Observed Holidays & PTO plan.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.