ServiceNow Lead BA

Service Now Lead BA (CREQ
240595)

Job Description:

Service Now Senior Business Consultant

• Attend meetings and workshops with Service Now customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all Service Now modules including Incident, Problem, Change, Catalog Items, System Integrations, Custom Plug-ins, Platform architecture, Performance analytics, etc.
• Convert valid, feasible technical requirements into refined low-level design to code, ensuring that the design standards are not compromised.
• Provide daily updates in Scrum Stand-up sessions.
• Work with suppliers to ensure they are adhering to our design and change guidelines.
• Keep evaluating new features and functionalities of Service Now and work with the Platform Owner to incorporate them into our platform.
• Collect, review, analyze, and manage business, user, and system requirements from Aon stakeholders to create clear, concise, and correct user stories.
• Bridge the gap between business and technology, ensuring common understanding and alignment of business needs and technology—including functional and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.).
• Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc., as appropriate.
• Create, refine, and maintain functional requirements, user stories, use cases, and associated work (process flows, test cases, etc.) to meet development and stakeholder needs.
• Enhance initial demand requests, add required collaborators, prioritize, and approve demands in collaboration with stakeholders.
• Work closely with developers to assess the effort required and categorize/prioritize the demand accordingly.
• Ensure solution design for requests is aligned with platform design standards.

• Minimum 5 years of Service Now experience supporting the implementation, administration, and configuration of the Service Now tool.
• Administration of a Service Now instance, including delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
• Service Now experience must include debugging and developing scripting in Service Now, tool configuration, design work, technical configuration, and deployment.
• Ability to develop on the Service Now platform, including modification of core applications such as Incident, Problem, Change, Service Catalog, and ESM applications.