Senior Director, Head of Account Management – Digital

Overview

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

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We’re looking for a strategic, client-focused leader to head our Account Management organization across IQVIA Digital. You’ll oversee delivery across the Media

OS, Digital Media Data, AIM, Email, and Measurement products — enabling client success, operational excellence, and scalable growth.

• Lead a high-impact team of 100+ professionals across cutting-edge digital products.

• Collaborate with top-tier pharmaceutical brands, agencies, and publishers.

• Drive innovation in the delivery of digital marketing services that improve patient outcomes.

• Influence strategy and scale operations in a fast-paced, client-centric environment.

Leadership & Organizational Design

• Lead and evolve a high-performing account management team across multiple product lines.

• Design and implement organizational structures that align talent with business needs.

• Foster a culture of accountability, innovation, and client-centricity.

• Optimize team structure to maximize scale and business support, specifically using quantitative metrics such as revenue targets and sales pipeline to support org design

• Support the GTM strategy in the design of client-centric staffing and determine how the Account Management org structure aligns to this vision.

Client Service & Outcomes

• Oversee delivery of Media
  
  OS, Digital Media Data, Email, AIM, and Measurement solutions.

• Ensure seamless execution and delivery of products to clients, enabling revenue recognition.

• Monitor KPIs and VOC to ensure client satisfaction across IQVIA Digital offerings.

• Support key accounts and strategic initiatives while guiding your team through challenges and celebrating successes—ensuring alignment, resilience, and results.

Strategic Market Engagement

• Partner with Sales to shape go-to-market strategies, client retention plans, and service models.

• Build strong relationships across pharma clients, agencies, publishers, and strategic partners.

• Represent the voice of the customer internally and advocate for scalable, innovative solutions.

Revenue & Performance Accountability

• Support achievement of revenue targets and prioritize operational excellence in client delivery.

• Identify opportunities to expand client relationships and improve service efficiency.

• Own financial performance by supporting accurate forecasting and timely execution across client engagements.

• Drive operational efficiency and scalability by identifying cost optimization opportunities and supporting strategic resource planning

Cross-Functional Collaboration

• Work closely with Product, Operations, Delivery, and other functions to align on strategy and execution.

• Champion holistic client servicing across all IQVIA Digital products.

• 10+ years of experience in account management, client services, or digital media leadership roles.

• Proven success leading large, complex teams and managing cross-functional initiatives.

• Deep familiarity with the media ecosystem, including programmatic, social, audience creation, email, endemic, and measurement.

• Strong understanding of HCP and DTC pharma advertising, including key players and dynamics.

• Strategic thinker with excellent communication and stakeholder management skills.

• Experience in healthcare, life sciences, or digital health preferred.

• Skilled in building and nurturing senior-level client relationships across pharmaceutical brands, agencies, publishers, and strategic partners.

• Able to provide strategic counsel, anticipate client needs, and position IQVIA Digital as a trusted…