Desktop Engineer NY

The Modern Workplace Engineer is responsible for the deployment, configuration, and monitoring of all installed applications on Firm-managed physical desktops, laptops, and virtual platforms leveraging best-practice release processes.

• Responsible for the creation, update, and management of both physical and virtual desktop/laptop images
• Responsible for the deployment and configuration of all non-web applications to Firm-managed physical desktops and laptops, virtual desktops and Xen App servers
• Responsible for escalations to third-level support including shared support of an on-call rotation schedule
• Responsible for determining success of deployments and reporting on installations
• Responsible for deployment-related problem identification and remediation
• Responsible for the management of O/S and application patch deployments
• Responsible for maintaining and improving documentation around desktop management
• Responsible for the support of desktop management and monitoring tools in order to:
  • Identify and troubleshoot systemic issues
  • Capture trending health information
  • Gather analytics around end-user applications
• Responsible for knowledge transfer to the User Support teams to assist them in managing the physical desktop, laptop, and virtual environments

(Employee must possess the following qualifications, and excel in the following skill sets)

• Management tools such as Microsoft InTune, Microsoft Endpoint Configuration Manager (MECM) and Ivanti Environment Manager
• Application Management in virtual environments including Azure Virtual Desktop, Citrix Virtual Apps and Desktops
• Application packaging tools such as Admin Studio or Advanced Installer
• Group Policy, Active Directory, Entra and conditional access policies
• Scripting languages like Power Shell and VBS
• Desktop and application monitoring tools
• Experience with Legal applications and Lenovo hardware
• Experience with the following a plus:
  Beyond Trust Privilege Management, Nerdio Manager for Enterprise, Ivanti Environment Manager
• Previous experience in a law firm or professional services environment is desirable

• Responsibility, honesty, reliability, initiative, attention to detail, determination, a desire to learn, ownership of and pride in one's work
• Community engagement in peer groups and a drive to stay current with the latest trends and technology
• Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high-quality services to the Firm and our clients
• Ability to meet deadlines and effectively complete operational and project-based assignments
• Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties, as necessary
• Ability to work independently

• Bachelor's degree, preferably with strong academic record. Professional certifications a plus

• Minimum 3 years of experience in Desktop Engineering role

• On site during normal working hours and available as necessary before or after normal working hours to work at the Firm, over the telephone, or at off-site meetings, in order to meet the demands of the job and the needs of the Firm
• Expected to carry a work phone and respond when necessary

The anticipated annual base salary range for this position is $140,000-$160,000.