Research, Vice President

Experience Research Vice President In Auto Lending

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team.

As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm.

Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams.

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.
• Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features.
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.
• Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer‑centric decision‑making.
• Experience designing high‑quality research studies with an iterative mindset and adaptability to changing product design needs.

• Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives.
• Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories.
• Experience presenting research findings to senior stakeholders with clarity and a strong business‑oriented perspective.
• Demonstrated success as an independent researcher, showing a bias for action and self‑directed leadership.
• Hands‑on experience leveraging AI tools to accelerate and enhance research processes.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial…