Network and Voice Field Engineer - On Site

We are currently seeking a Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional, and friendly manner while focusing on positive customer experiences.

• Provide phone, remote, and onsite support and remediation for network device issues
• Troubleshoot and resolve customer system problems across a broad range of technologies, including network devices, peripheral devices, application and enterprise system support, and hardware/software issues
• Telephony/VOIP experience
• Perform remote and onsite installation of new software, upgrades, service packs, and security updates
• Provide help desk support, analyzing, and resolving end-user issues
• Configure and troubleshoot routing protocols such as EIGRP, OSPF, and BGP; use show commands to research issues
• Rack and stack Cisco switches (series 2900, 3700, 3600, 3800, 4500, 6500)
• Upgrade firmware on Cisco switches using appropriate tools (TFTP, FTP, thumb drives)
• Configure Cisco switches via command line (console, SSH)
• Maintain knowledge of power distribution units (PDUs), uninterruptible power supplies (UPS), and networked console servers
• Manage DNS and DHCP, understanding host records, reverse look-up zones, CNAME, and static IP addresses

• At least 3 years of experience in network engineering
• Bachelor's degree required
• CCNA, A+, and Network+ certifications are strongly recommended
• Project management and problem-solving skills
• Understanding of Data Center environments
• Knowledge of LAN, proxy servers, network design, implementation, troubleshooting, and performance tuning
• Understanding of networking protocols such as IPSEC, HSRP, OSPF, 802.11, QoS
• Experience with Cisco routers, switches, IOS, OSPF, Layer 2 & 3, IP addressing, IPSec VPN, WLAN, LAN, WAN
• Experience deploying and troubleshooting NAC for wired and wireless access is preferred
• Knowledge of Infoblox DNS, DHCP, and IP address management (DDI) is a plus
• Ability to troubleshoot jack activations and connection issues
• Proficiency with troubleshooting tools like fiber checkers and cable testers

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider servicing New York City and Long Island, NY. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!