ServiceNow Administrator

This range is provided by ECLARO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $40.00/hr

Job Number: 25-05780
Help people live their best lives. ECLARO is looking for a Service Now Administrator for our client in San Diego, CA
. This is a hybrid work arrangement.
ECLARO’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public and private sectors - empowering individuals with greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!

• System Configuration and Administration:
  You'll be responsible for the configuration, customization, and administration of the Service Now platform to meet organizational needs. This involves managing users, groups, roles, permissions, and data.
• Application Development and Customization:
  You'll design, develop, and customize Service Now applications, workflows, forms, and reports to automate business processes and enhance productivity.
• Integration Management:
  You'll oversee the integration of Service Now with other systems and applications, ensuring seamless data flow and interoperability.
• Incident and Problem Management:
  You'll manage incident and problem tickets within the Service Now platform, including triaging, tracking, and resolving issues in a timely manner.
• Change Management:
  You'll facilitate change management processes within Service Now, including assessing, planning, and implementing changes to configuration items and services.
• Service Catalog Management:
  You'll maintain and enhance the service catalog within Service Now, ensuring that services are properly defined, documented, and accessible to users.
• User Training and Support:
  You'll provide training and support to end-users and stakeholders on how to use Service Now effectively, including creating documentation and conducting training sessions.
• Performance Monitoring and Optimization:
  You'll monitor the performance of the Service Now platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability.
• Security and Compliance:
  You'll ensure that Service Now configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data.
• Continuous Improvement:
  You'll stay updated on Service Now features, enhancements, and best practices, and actively participate in the continuous improvement of Service Now capabilities within the organization.
• Collaboration:
  
  You'll collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals.
• Vendor Management:
  You'll manage relationships with Service Now vendors, including contract negotiation, service level agreements, and resolution of technical issues.
• Overall, as a Service Now Administrator, you play a critical role in ensuring the effective use and optimization of the Service Now platform to support business operations and drive organizational success.
• Skilled information technology architecture, development, and support team members within our global IT organization who are also responsible for offshore and onshore staff.
• Key business stakeholders, process owners, and analysts within the Global Customer Service business unit will be key and critical business partners for this position.
• This role will report into the client IT Department and interface with business partners, other application owners, and other onshore / offshore development teams.
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.

Pay Rate: $40.00/Hour

• Service Now Administrator for a FedRAMP instance, you would need a combination of technical expertise, security knowledge, and regulatory compliance understanding.
• Service Now Certified System Administrator with 3-5+ years' experience.
• Requires a foundational…