IT Operations and Cloud Infrastructure Head

IT Operations and Cloud Infrastructure Head

Enterprise Engineering Inc. (EEI)

Location:

New York City

Job Type: Full Time

Strategic thinker who can align company around structure vision in line with business objectives.

• Lead the Infrastructure team and operations to align with company KPIs
• Assess the IT infrastructure and operations organization (people, process, and technology) to identify bottlenecks and implement solutions to ensure reliable operations
• Partner with Info Sec to deliver on key information security and IT risk related initiatives. Furthermore, ensure compliance to patching and vulnerability policies established within the organization.
• Manage third party vendor relationships and hold them accountable for delivery of outsourced functions, specifically, Network Operations
• Develop and implement a robust Disaster Recovery strategy for critical systems and infrastructure.
• Assess single points of failure in infrastructure and recommend actions as appropriate.
• Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, to include applications, servers, storage, databases, desktops/laptops, and mobile devices.
• Ensure service and operating levels meet company objectives and customer needs.
• Design, implement, deploy, and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the company computing environment.
• Establish standardized processes and key operational metrics based upon ITIL to effectively manage the performance of the Operations organization. This includes availability and performance of applications and servers, service desk ticket management, hardware, lifecycle management, license etc.
• Proven experience in IT infrastructure management in a complex, customer-facing environment with significant reliability and uptime requirements.
• Seasoned team leader or manager with experience inspiring collaborative team environments, overseeing daily operations, and leading team through conflict resolution
• Must have cloud experience with AWS/Azure or equivalent
• Background in infrastructure architecture, systems administration, network administration and storage administration.
• Ability to continue to optimize the cost of Cloud based workloads once they are moved to AWS as part of overall infrastructure cost optimization
• Possess a deep experience in Dev Ops with proven results enabling continuous deployment and continuous integration (CI/CD)
• Extensive experience with instrumentation, enterprise monitoring and reporting tools.
• Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, organized manner.
• Experience managing IP based networks, WAN technologies, virtual server technologies, cloud, MS Office 365, Kubernetes, Kibana, and Grafana
• Knowledgeable across a broad set of infrastructure platforms (commodity hardware and macOS)
• Experience leading, directing, and mentoring IT professionals
• Solid leadership skills in leading an IT infrastructure and operations organizations towards Cloud-first operations and Dev Ops mindset
• Good organization change management skills and the ability to manage multiple priorities concurrently.
• Strong analytical capability and excellent verbal and written communication skills.
• Comfortable working in a collaborative environment that is constantly evolving