Telecom​/Network Architect

Telecom / Network Architect – HTC Global Services

Our team seeks a Telecom / Network Architect to lead delivery and governance of enterprise telecom and unified communications (UC) platforms.

• Telecom Service Delivery Governance – Own overall uptime, performance, and service quality for enterprise telecom and UC platforms.
• Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents.
• Lead high‑severity incidents, coordinate war rooms, and ensure timely business communication.
• Strategic Telecom Infrastructure Management – Provide leadership and direction for SIP trunks, SBC platforms, PRI/ISDN lines, MPLS/SD‑WAN circuits, and VoIP infrastructure.
• Oversee enterprise dial plans, number management, DID allocations, porting, and capacity planning.
• Approve architecture enhancements, routing strategies, and technology upgrades.
• Vendor, Carrier & Contract Management – Serve as primary commercial and technical escalation point for telco carriers, ISPs, and UC platform vendors.
• Drive SLA governance, dispute resolution, chronic issue elimination, and RCA compliance.
• Manage renewals, contract optimizations, and cost control initiatives for telecom services.
• Capacity Planning & Optimization Leadership – Review enterprise‑level utilization trends for SIP channels, PRI circuits, WAN bandwidth, QoS, and UC workloads.
• Forecast capacity needs and lead strategies to optimize spend, enhance performance, and reduce failures.
• Define KPIs and dashboard reporting for traffic trends, voice quality, and service health.
• Change, Release & Project Management – Oversee all telecom‑related changes including migrations, SIP onboarding, circuit transitions, UC integrations, and dial plan updates.
• Approve RFCs, risk/impact assessments, rollback strategies, and change documentation.
• Lead medium‑to‑large telecom transformation projects and ensure on‑time delivery.
• Audit, Compliance & Security Oversight – Ensure compliance with TRAI, FCC, E911, and organization‑wide telecom policies.
• Govern SBC security posture, SIP fraud prevention, toll‑bypass protection, and call routing governance.
• Support internal/external audits and maintain up‑to‑date compliance records.
• Documentation, Asset & Lifecycle Management – Oversee creation and periodic review of telecom topology diagrams, circuit inventory, routing designs, and SOPs.
• Govern telecom asset lifecycle, renewal planning, and end‑of‑life technology transitions.
• Maintain accurate budgeting and financial tracking for telecom services.
• People Management & Leadership – Lead a team of L1/L2/L3 telecom engineers; manage staffing, workloads, performance reviews, and skill development.
• Develop training plans, mentor team members, and build advanced telecom competency within the team.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Strong leadership‑level knowledge of SIP, RTP, PRI/ISDN, PSTN, DID, SS7, and enterprise voice technologies.
• Experience managing:
  • SBC platforms (Audio Codes, Ribbon, Cisco, Avaya)
  • Voice gateways and UC platforms (CUCM, Avaya, MS Teams Direct Routing)
  • WAN technologies (MPLS, SD‑WAN, DIA, QoS, VPN)
• Ability to guide teams on SIP trace analysis, CDR interpretation, voice quality troubleshooting, and routing design.
• Understanding of telecom cost structures, billing analysis, and spend optimization strategies.
• Strong grasp of network fundamentals related to VoIP (QoS, DSCP, NAT, VLANs, routing).
• 12–15+ years of experience in telecom/voice engineering, with 5+ years in senior engineering or team leadership roles.
• Preferred certifications:
  • Cisco CCNP Collaboration
  • Ribbon/Audio Codes SBC certifications
  • Avaya or Microsoft Teams UC certifications
  • ITIL v4
  • Telecom regulatory/compliance certifications (optional)
• Strong ownership, strategic thinking, and ability to drive long‑term improvements.
• Excellent communication and leadership during high‑severity incidents.
• Strong vendor and stakeholder management skills.
• Ability to manage cross‑functional dependencies and influence without authority.
• High accountability, detail orientation, and ability to operate under pressure.