Sr. Mgr, Tech Program Management, Skill Builder Hub, AWS Training Products

Location: New York

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

AWS Training & Certification is looking for an experienced technical program management (TPM) leader who is passionate about transforming education.

We're seeking an experienced TPM leader to drive successful product launches, beta programs, and go-to-market strategies. This role will serve as the central coordinator between Engineering, Product, Marketing, Sales, and Customer Success teams to ensure seamless product releases and maximum impact.

The successful candidate must have exceptional problem-solving skills, strong business judgement, deep technical understanding, and demonstrated experience influencing both internally, and externally at all levels as well as proven ability to execute both strategically, and tactically. This position requires a candidate who is customer focused with a passion for new, ambiguous, industry-defining projects.

Key job responsibilities

Key Responsibilities:

• Program Management:
- Develop and maintain comprehensive product launch schedules and roadmaps
- Create and track program milestones, dependencies, and critical paths
- Identify and manage risks, creating mitigation strategies proactively
- Lead cross-functional meetings and drive decision-making processes

• Product Launch Management
- Orchestrate end-to-end product launch activities across all departments
- Coordinate launch materials, and customer-facing collateral
- Establish launch metrics and track success criteria

• Beta Program Management
- Design and execute beta programs with key customers
- Collect and analyze feedback from beta participants
- Manage beta customer relationships and expectations
- Translate beta insights into actionable product improvements

• Stakeholder Management
- Maintain clear communication channels with internal teams and external partners
- Create and distribute regular status updates to all stakeholders
- Align sales and marketing teams on product positioning and timing
- Work with customer success teams to ensure smooth customer adoption

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS:

- 7+ years of people management experience
- 7+ years of technical program management experience
- Bachelor's degree in Engineering, Computer Science, or a related technical field
- Experience in technical program management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

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