Telecom​/Network Architect

Position: Telecom / Network Architect
Location: New York

Location:

Brooklyn (NY) |

Employment Type:

Full Time - 40 hours per week | Job Level: T6 | Work Preference:
Hybrid | Job Code:

Job Description:

Key Responsibilities

• Own overall uptime, performance, and service quality for enterprise telecom and UC platforms.

• Govern escalations, RCA quality, and problem management for all voice/telecom-related incidents.

• Lead high‑severity incidents, coordinate war rooms, and ensure timely business communication.

Strategic Telecom Infrastructure Management

• Provide leadership and direction for SIP trunks, SBC platforms, PRI/ISDN lines, MPLS/SD‑WAN circuits, and VoIP infrastructure.

• Oversee enterprise dial plans, number management, DID allocations, porting, and capacity planning.

• Approve architecture enhancements, routing strategies, and technology upgrades.

Vendor, Carrier & Contract Management

• Serve as primary commercial and technical escalation point for telco carriers, ISPs, and UC platform vendors.

• Drive SLA governance, dispute resolution, chronic issue elimination, and RCA compliance.

• Manage renewals, contract optimizations, and cost‑control initiatives for telecom services.

Capacity Planning & Optimization Leadership

• Review enterprise‑level utilization trends for SIP channels, PRI circuits, WAN bandwidth, QoS, and UC workloads.

• Forecast capacity needs and lead strategies to optimize spend, enhance performance, and reduce failures.

• Define KPIs and dashboard reporting for traffic trends, voice quality, and service health.

Change, Release & Project Management

• Oversee all telecom‑related changes including migrations, SIP onboarding, circuit transitions, UC integrations, and dial‑plan updates.

• Approve RFCs, risk/impact assessments, rollback strategies, and change documentation.

• Lead medium‑to‑large telecom transformation projects and ensure on‑time delivery.

Audit, Compliance & Security Oversight

• Ensure compliance with TRAI, FCC, E911, and organization‑wide telecom policies.

• Govern SBC security posture, SIP fraud prevention, toll‑bypass protection, and call routing governance.

• Support internal/external audits and maintain up‑to‑date compliance records.

Documentation, Asset & Lifecycle Management

• Oversee creation and periodic review of telecom topology diagrams, circuit inventory, routing designs, and SOPs.

• Govern telecom asset lifecycle, renewal planning, and end‑of‑life technology transitions.

• Maintain accurate budgeting and financial tracking for telecom services.

People Management & Leadership

• Lead a team of L1/L2/L3 telecom engineers; manage staffing, workloads, performance reviews, and skill development.

• Develop training plans, mentor team members, and build advanced telecom competency within the team.

• Foster a culture of accountability, continuous improvement, and operational excellence.

Required Technical Skills

• Strong leadership‑level knowledge of SIP, RTP, PRI/ISDN, PSTN, DID, SS7, and enterprise voice technologies.

• Experience managing:
- SBC platforms (Audio Codes, Ribbon, Cisco, Avaya)
- Voice gateways and UC platforms (CUCM, Avaya, MS Teams Direct Routing)
- WAN technologies (MPLS, SD‑WAN, DIA, QoS, VPN)

• Ability to guide teams on SIP trace analysis, CDR interpretation, voice quality troubleshooting, and routing design.

• Understanding of telecom cost structures, billing analysis, and spend optimization strategies.

• Strong grasp of network fundamentals related to VoIP (QoS, DSCP, NAT, VLANs, routing).

Experience & Certification Requirements

• 12–15+ years of experience in telecom/voice engineering, with 5+ years in senior engineering or team leadership roles.

• Preferred certifications:
- Cisco CCNP Collaboration
- Ribbon/Audio Codes SBC certifications
- Avaya or Microsoft Teams UC certifications
- ITIL v4
- Telecom regulatory/compliance certifications (optional)

Behavioral Competencies

• Strong ownership, strategic thinking, and ability to drive long‑term improvements.

• Excellent communication and leadership during high‑severity incidents.

• Strong vendor and stakeholder management skills.

• Ability to manage cross‑functional dependencies and influence without authority.

• High accountability, detail orientation, and ability to operate under…