Technology Analyst ; Robotic Process Automation - SP

Technology Analyst 1 (Robotic Process Automation) - SP03

Office: NYS Office of Information Technology Services

Base pay: $86,681.00/yr - $/yr

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State Agencies. Under the direction of the Technology Analyst 2 (Robotic Process Automation), the Technology Analyst 1 (Robotic Process Automation) will identify, design, and oversee the implementation of software robots (bots) to automate repetitive tasks and processes, meeting client agency business needs by increasing operational efficiency and productivity.

The position will collaborate with business managers and IT professionals to understand business requirements and translate them into technical specifications, ensuring the successful execution of IT projects.

• Analyze business processes and workflows to identify opportunities for automation.
• Design, test, and implement RPA bots to automate repetitive tasks.
• Work closely with stakeholders to understand their needs and requirements.
• Document RPA processes, including technical design, test results, and user manuals.
• Provide ongoing maintenance and support for RPA bots to ensure they function properly.
• Monitor and manage automated processes to ensure they are operating efficiently and effectively.
• Train end users on how to use RPA bots and handle any issues that may arise.
• Keep up to date with advancements and best practices in RPA technologies.
• Provide input for strategic planning around the use of RPA technologies.

Five (5) years of information technology experience, one (1) year of which must be within the discipline of robotic process automation.

• Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
• Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years of general information technology experience.
• Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
• Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.

• Preference for candidates holding relevant RPA certification from recognized institutions or software providers.
• Technical proficiency in RPA tools like UiPath, Blue Prism, or Automation Anywhere to develop, design, and test automation scripts.
• Strong analytical skills to understand business processes, identify automation opportunities, and evaluate feasibility of automation.
• Excellent problem‑solving skills to troubleshoot issues during the automation process and provide effective solutions.
• Knowledge of business process re‑engineering and process mapping to optimize and improve business processes prior to automation.
• Strong communication skills to interact with stakeholders, understand their needs, and explain technical details in non‑technical language.
• Project management skills to prioritize tasks, manage timelines, and deliver projects on time and within budget.
• Understanding of programming languages like .NET, C#, Python, or Java for customizing automation solutions.
• Knowledge of SQL and relational databases for handling data‑related tasks in automated processes.
• Familiarity with technologies often integrated with RPA, such as artificial intelligence and machine learning concepts.

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Health Care Benefits:

• Eligible employees and dependents can pick from a variety of affordable health insurance programs.
• Family dental and vision benefits at no additional cost.

Retirement and Savings:

• New York State Employees’ Retirement System (ERS) Membership.
• NYS Deferred Compensation.
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
• Public Service Loan Forgiveness (PSLF).
• And many more.

The Office of Information Technology Services is an equal‑opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.