Systems Administrator - Level 4; TCU

DEPT/DIV:
Information Technology

SUPERVISOR:
Manager of Compute r Services

HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for telework, which is currently two day s per week. New hires are eligible to apply 30 days after their effective date of hire.

The primary purpose of this position is to provide technical support to MTA’s computer server hardware, operating system software, and storage area network environment, including installation and maintenance of highly complex computer equipment and software configurations.

• Install and oversee the configuration and troubleshooting of complex hardware and/or software solutions supporting MTA’s server and storage environment to ensure that all MTA application and system availability targets are met.
• Configure and install servers for various functions, including but not limited to application servers, database servers, domain controllers, web servers, and storage area networks.
• Work with database administrators, network administrators, help desk staff, and other IT technical resources to coordinate server and storage infrastructure requirements and analyze/troubleshoot issues as they arise.
• Ensure all required system documentation and record keeping requirements associated with maintaining and controlling IT assets are completed accurately, timely, and in accordance with MTA policies and procedures and department requirements.
• Participate in the evaluation of new products and technologies, influence future direction, and provide input into the overall impact of introducing the technology in the MTA environment.
• Guide less senior technicians and staff in the performance of their tasks.
• Plan, design, and engineer solutions and standards to be applied within the IT department.
• Contribute to the planning and coordination of tasks associated with the installation of server and storage technology.

• Advanced knowledge and familiarity with installing, maintaining, and troubleshooting computer server hardware, operating system software, and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
• Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communication skills.
• Strong analytical skills.
• Ability to plan, design, and engineer technical solutions and standards.
• Demonstrated experience guiding less senior technicians and staff in the performance of their tasks.
• Ability to plan activities and provide advanced technical direction to less senior staff members.
• Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; or a minimum of 10 years’ experience installing, maintaining, administering, and supporting computer hardware and operating systems software such as Windows, HP-UNIX, LINUX, VMware, ESX, or Active Directory.
• Must possess a minimum of 8 years’ experience with maintaining and supporting computer hardware, operating systems, software, networking protocols, internet technology, and Windows services.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.