On-site System Support Specialist; Mid-Level

On-site System Support Specialist (Mid-Level)

• Contract

360 IT Professionals is a California-based Minority Business Enterprise specializing in IT Consulting and Staffing. Since our inception, we have been providing industry-leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across the USA and work closely with Fortune 500 Companies and Key Private sector Agencies. We provide staffing support to more than 10 State Customers across the USA and have successfully staffed for more than 260 roles in the last 6 months.

Job Title:
On-site System Support Specialist (Mid-Level)

Duration: 24 months

Work Location: US-NY-New York

Openings:
Multiple Openings

*** Local candidates preferred***

Position Description/Responsibilities:

• Join a world leader in IT metrics and productivity! Computer Aid, Inc. (CAI) is a full-service Information Technology outsourcing firm with more than 30 years of experience and a world leader in IT measurement and IT productivity.
• Computer Aid, Inc. is looking for five Mid-Level On-site System Support Specialists with 3-5 years of experience!
• These positions come from our NY State contract for Hourly Based Information Technology Services and are located in New York, NY.
• Consider applying today as time is limited on these and other positions like it for the state of NY.

Position Requirements /Technical

Skills:

• OCFS has had the greatest success in implementing and supporting the CONNECTIONS application deployments when it has provided the end users on-site face-to-face support during deployment. Providing on-site support staff resources accelerates a caseworker’s ability to successfully master how to utilize the new application properly and results in fewer case documentation errors and aids in user acceptance.
• Ongoing support of the system will be provided by a cadre of well-trained, experienced support staff, which will significantly help ease the transition for users as OCFS deploys new applications.

Daily Tasks will include but are not limited to the following:

• Go on-site to local districts and voluntary agencies located within the New York City Region to assist caseworkers/supervisors in properly using the CONNECTIONS application.
• Troubleshoot either via phone or while on-site application issues needing resolution.
• Provide training support and technical assistance follow-up to CONNECTIONS users in using new CONNECTIONS functionality both prior to rollout and following the rollout.
• Troubleshoot issues encountered on-site and provide information and data to help resolve identified problems.
• Assist in providing face-to-face support for an array of ad hoc OCFS initiatives that require a specialized response.

The ONE MANDATORY REQUIREMENT:

• You must be a Mid-Level On-site System Support Specialist with documented employment experience of 3-5 years (36-60 months).
• You must have experience in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms, beyond that of a Programmer.
• You must be able to work without assistance.

Requested Desirable

Qualifications:

• The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 3 of numbers 1 through 5.
• 36 months of experience providing actual on-site implementation assistance for a large-scale automation effort.
• 36 months of experience in change management; planning and implementing change.
• 15 months of experience in implementing SACWIS systems in New York State or another state.
• 36 months of experience providing training and/or technical assistance in either a classroom or in a work environment.