Advanced Agile Coach

LOCATION

2 Broadway, New York, NY 10004

9:00 am - 5:30 pm (7.5 hours/day) or as required)

This position is eligible for telework, which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

MTA IT-Agile COE is comprised of empowered, multi-functional individuals dedicated to guiding and enabling product teams, leadership, and stakeholders to adopt and sustain Agile practices, from strategy to delivery. Agile Coaches focus on fostering a culture of continuous improvement, collaboration, and adaptability, ensuring teams can deliver high-value solutions effectively and securely.

Agile Coaches are also responsible for teaching teams how to align with organizational goals and priorities by providing hands-on support for Agile transformation efforts, facilitating workshops. This job family is pivotal in creating an environment where Agile principles drive innovation, resilience, and value delivery across the organization.

MTA IT Agile Center of Excellence (COE) is seeking an experienced and pragmatic Agile Coach to support Agile adoption and delivery excellence across its Agile product teams. This is a hands‑on coaching role focused on guiding Agile teams, Scrum Masters, Product Owners, and delivery partners through the practical implementation of Agile principles, frameworks, and technical practices in a complex, multi‑team environment.

The ideal candidate brings deep expertise in Agile delivery at scale - across frameworks such as Scrum, Kanban, and SAFe; and knows how to coach teams operating within large, regulated, and multi‑stakeholder organizations.

This role is central to helping teams build strong Agile foundations, improve collaboration, enhance flow, and deliver business value consistently.

As an embedded coach, you will work directly with cross‑functional teams to strengthen Agile practices, facilitate workshops & ceremonies, support backlog refinement & planning, and foster a culture of continuous improvement. You will also help delivery teams improve their technical agility by promoting engineering best practices such as Dev Ops, CI/CD, test automation, and iterative development.

This role requires strong facilitation, mentoring, and communication skills. You should have a deep appreciation for the nuances of team dynamics, delivery challenges, and organizational context. The successful candidate will have a track record of working across multiple teams, understanding dependencies and constraints, and helping teams mature incrementally within the guardrails of Agile‑at‑scale models.

• Provide direct coaching and hands‑on support to Agile delivery teams, including Scrum Masters, Product Owners, developers, testers, and business analysts.
• Guide teams in the effective use of Agile frameworks such as Scrum, Kanban, and Agile at scale practices appropriate to their context.
• Help product teams identify and remove impediments, improve team dynamics, and establish healthy Agile rhythms (e.g., sprint planning, daily stand‑ups, reviews, and retrospectives).
• Assess team Agile maturity levels using defined metrics and qualitative feedback; co‑create improvement plans tailored to each team’s needs.
• Promote self‑organizing teams and facilitate the development of Agile mindsets through observation, feedback, and continuous learning cycles.
• Help teams adopt Agile engineering practices, including test automation, continuous integration, trunk‑based development, and Dev Ops practices.
• Design and deliver training sessions, basecamps, and workshops to upskill team members on Agile principles, roles,…