Compliance Manager, IT​/Tech

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.

We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

The mission of the Privacy and Compliance function is to ensure Shiftsmart processes and policies adhere to relevant legal and regulatory requirements and ensure positive & safe experiences for both users, clients, and company. You will be directly contributing in helping create and maintain a resource for both customers and users to assist with any privacy or legal related requests.

The Manager, Regulatory & Compliance Enablement is a key member of Shiftsmart’s Compliance team, responsible for ensuring regulatory filings, partner escalations, and compliance operations run seamlessly across all 50 states. This role manages a team of Claims Specialists, personally handles complex or high-risk filings, and works with Legal, Product, HR, and Operations to ensure compliance is embedded across Shiftsmart’s platform and processes.

The Manager also leads the rollout and governance of Shiftsmart’s Legal & Compliance Review Framework, driving consistency, documentation, and accountability for all Legal and Compliance reviews. By combining hands-on regulatory execution with compliance enablement and governance, this role translates legal requirements into scalable operational workflows that protect Shiftsmart’s partners, customers, and business.

• Manage end-to-end handling of wage, unemployment, and regulatory filings in coordination with in-house and outside counsel.
• Personally own complex or high-impact cases and government responses to ensure timely, accurate resolution.
• Oversee and develop Claims Specialists, ensuring SLA compliance, strong documentation, and consistent partner communications.
• Maintain comprehensive records of filings, agency correspondence, and outcomes for audit and reporting.

• Partner with Legal, Product, and Engineering to operationalize compliance requirements across Shiftsmart’s technology and workflows (classification, onboarding, in-app disclosures, wage rules).
• Support SOC 2 and privacy compliance by ensuring operational adherence and evidence collection.
• Collaborate with HR on device management, offboarding controls, and training compliance processes.

• Assist with compliance policy reviews, documentation control, and audit readiness.
• Coordinate customer compliance requests and external audit responses in partnership with Legal and Finance.
• Develop reporting dashboards and insights on compliance activities, SLA performance, and risk trends.

• Lead rollout and ownership of a Legal & Compliance Review Framework across the organization.
• Define and manage the intake, routing, and approval process for materials requiring Legal or Compliance review (e.g., partner communications, policies, customer materials, contracts).
• Collaborate with Legal to ensure reviews are efficient, well-scoped, and properly documented.
• Create and maintain tracking tools, templates, and dashboards to monitor review status, cycle time, and outcomes.
• Translate recurring review feedback into standardized SOPs, templates, and playbooks for business teams to reduce review volume over time.
• Serve as the point of contact for all cross-functional teams submitting items for review, ensuring consistent application of the framework and accountability for completion.