Desktop Support Specialist

Base Pay Range

$25.00/hr - $27.00/hr

Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the bench in New York City.

• Short-term contracts of varying lengths across a large infrastructure portfolio.
• Onsite in New York City – on Vesey St. in New York, NY 10281
• Candidates with Financial Sector experience preferred.

• Bench consultants become eligible for project work upon completion of drug and background checks.
• Hours will vary based on the project and client needs. Hours are not guaranteed.
• Our clients promote internally from the bench when full-time IT openings become available.

Must be available for both shifts 8:30am–5:30pm & 1pm–11pm Monday–Friday, with occasional OT opportunities in the evenings and weekends.

Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using Service Now or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

• IMAC, PC Imaging, and Inventory Management experience required.
• Proven hands-on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem-solving and customer service skills

• Experience using Service Now or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands-and-feet network support (switch checks, console sessions)

• Certifications such as A+, MCP, or ITIL are a plus but not required

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.