Independent Contractor & Consulting

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Enterprise Systems Product Manager Contractor
Technology
Remote

About IRAP

The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.

IRAP operates offices in the U.S. (New York City, Washington, D.C.), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin). Our global legal and advocacy teams work closely with a corps of pro bono lawyers from leading law firms and multinational corporations, law students, and volunteers from around the world. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights.

IRAP has over 100 full-time staff members. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.

IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in

Location, Time Zone

The contractor needs to be available during regular office hours from 9:00 am – 5:00 pm Eastern, Monday– Friday.

IRAP is seeking to better translate IRAP business needs to technology specifications to implement enterprise systems like Salesforce over a multi-year roadmap, including solutioning, change management, communications, planning, training, vendor selection, etc. To that end, IRAP is looking to hire a contractor to be the outsourced Enterprise Systems Product Manager (ESPM) responsible for implementing technology systems that solve complex business problems.

Objectives and Output

The Enterprise Systems Product Manager Contractor will work closely with Tech team members to support other departments (such as Development and Communications) and lead inter-departmental projects on behalf of the organization. The output will include projects completed on deadline and on budget, with any deviance communicated to stakeholders.

Scope of Work

• Gathering business requirements with input from multiple departments at IRAP.
• Evaluating technology solutions & vendors, recommending process and technology innovations to solve those business requirements.
• Developing proposals for innovation, including gap, cost, and ROI analysis, prototyping, stakeholder buy-in, project planning, and roadmap development.
• Supporting teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance.
• Translating business requirements to technology specifications for a team of external contractors to execute on.
• Implementing software with clear methodology of best practices in compliance with regulatory standards, including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management.
• Identifying stakeholders and updating them on ongoing & future work on a regular basis.
• Prioritizing a product backlog of business needs & resulting work on an ongoing basis.
• Executing on change management, including training, release notes, enabling business users to self-serve their data hygiene and reporting needs.
• Conducting knowledge transfer and hand-off to enable IRAP’s IT Support team to handle ongoing staff support tickets.

Timeline

This role has no planned end date. Most weeks, the Contractor will be expected to be available during regular working hours (9am – 5pm Eastern) unless otherwise agreed to by IRAP and the Contractor.

Qualifications

Certifications:

• Salesforc…