Head of Implementation

Head Of Implementation

At Glide we're reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.

We're looking for a Head of Implementation to own and scale our customer onboarding function, ensuring every client launch is fast, seamless, and sets the stage for long-term success.

• Own the implementation function at Glide from kickoff through go-live for all new clients.
• Build the team :
  Hire, train and coach a team of implementation managers as we rapidly scale.
• Create scalable processes :
  Design playbooks, templates, and best practices to standardize delivery across all clients.
• Proactively identify risks or delays escalate and resolve issues creatively and effectively.
• Measure and optimize metrics like implementation duration, time-to-value, and customer satisfaction.
• Collaborate cross-functionally :
  Work closely with Sales, Product, and Engineering to ensure smooth handoffs and aligned priorities.
• Act as the customer's advocate anticipate their needs, resolve questions preemptively, and drive satisfaction.

• Proven experience overseeing customer implementations in a SaaS or fintech environment
• Must have experience working with credit union or banking core systems
• Strong customer empathy paired with operational rigor and process focus
• Excellent stakeholder and cross-functional collaboration skills
• Comfort working in fast-paced, ambiguous environments with an entrepreneurial spirit.
• Ability to turn data into actionable insights and improve processes strategically.

• Previous role leading implementations at an embedded fintech or SaaS startup.
• Experience scaling teams and hiring implementation professionals.
• Familiarity with tools like Jira, Salesforce, implementation tracking platforms, and analytics dashboards
• Background in fintech or financial services
• Understanding of the competitive landscape for credit union and banking software.

Competitive Compensation :
As this role can be eligible for remote employees, the base salary range is $150,000-$190,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!

Wellbeing Credits (for US employees) :
Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!

Lunch on us (for US employees) :
We're huge foodies, so every member of the Glide team received a $100 weekly stipend for lunch or groceries. No one goes hungry around here : )

Unlimited PTO and Sick Days :
We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.

Hybrid Working Environment :
We're an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.