Vice President – Delivery​/Program Lead

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Job Description - Vice President – Delivery/Program Lead (ITO
094416)

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting Applications for the role of Vice President – Delivery/Program Lead

As an Onsite Program Manager, you will be responsible for leading global deployment programs for digital F&A platforms. You will drive seamless delivery, ensure customer alignment, and guarantee transformation success across Accounts Payable (PTP), Accounts Receivable (OTC), and Record to Report (RTR) domains. This role requires end‑to‑end program ownership, from initial workshops to final execution, ensuring that technology, process, and data integration deliver measurable outcomes for global clients.

You will act as a strategic advisor and orchestrator across IT, business, and partner ecosystems.

• Lead Enterprise Deployments:Lead enterprise‑scale deployment programs across various finance technologies, including SAP Finance, Salesforce, Service Now, High Radius, OCR, RPA, and e‑Invoicing platforms.
• Facilitate Onsite Workshops:Facilitate onsite implementation workshops, customer education sessions, and strategic program reviews to align expectations and deliver value.
• Serve as Consulting Lead:Act as a consulting lead during implementation, streamlining internal and external processes and minimizing disruption during system transitions.
• Analyze Client Requirements:Analyze client business requirements, design tailored solutions, and lead implementation using agile and hybrid delivery models.
• Collaborate with Offshore Teams:Collaborate with offshore configuration and development teams to adapt solutions to specific customer needs.
• Interface with Client IT:Interface with client IT teams to define and align on data interface specifications, ERP integration, and system architecture.
• Manage Integration Delivery:Manage integration delivery via platforms such as Web Methods, Mulesoft, SAP BTPI, Confluent Kafka, and PI/PO.
• Drive Customer Adherence:Drive customer adherence to program timelines and go‑live dates, maintaining accountability for milestone tracking and issue resolution.
• Liaison Across Teams:Liaise across sales, operations, product management, and support teams to ensure a unified approach to customer success and feedback loop into platform enhancements.
• Track Program
  
  Activities:
  
  Track all program activities, dependencies, and risks in line with governance protocols, using tools like Azure Dev Ops, Service Now PPM, or similar.
• Manage Reporting and Communication:Manage project reporting, stakeholder communication, and readiness for operational hand‑off to account management upon implementation closure.
• Prioritize and Execute Multiple Deployments:Prioritize and execute multiple deployments across regions and time zones with proactive risk management and escalation handling.

• Bachelor's degree required; PMP / Prince2 certification preferred.
• Proven program management experience…